Ronnie Kruse
Leland
Summary
Current environmental student who is passionate about protecting the planet's biodiversity. With a proven track record at Needham Animal Hospital, I excel in delivering compassionate animal care and technical expertise in surgical support and emergency care. My adeptness in medical terminology and data analysis, combined with a commitment to patient confidentiality and customer service, drives seamless care coordination and enhanced operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Lower Cape Fear Life Care
12.2021 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Enhanced material efficiency by optimizing the inventory management system.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
Veterinary Technician
Needham Animal Hospital
10.2018 - 12.2021
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
Education
Bachelor of Science - Wildlife Conservation
Unity Environmental University
New Gloucester, ME11-2026
Associate of Science - Veterinary Medical Technology
Cape Fear Community College
Wilmington, NC06-2020
Skills
- Medical terminology
- Data analysis
- Data gathering
- Environmental impact analysis
- Surgical procedures and support
- Medication administration
- Laboratory techniques
- Emergency care
- Parasite control
- Diagnostic imaging
- Sample collection
- Animal restraint
Timeline
Patient Access Specialist
Lower Cape Fear Life Care
12.2021 - Current
Veterinary Technician
Needham Animal Hospital
10.2018 - 12.2021
Bachelor of Science - Wildlife Conservation
Unity Environmental University
Associate of Science - Veterinary Medical Technology
Cape Fear Community College
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