Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arthur S. Hayes Jr.

Leland

Summary

Equipped with strong problem-solving abilities, willingness to learn, supervising, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Reliable cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in high paced areas and flexible with changing business needs.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic individual with hands-on experience in working with adolescents and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions, decision making, and advancing organizational goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Walgreens
05.2025 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Accepted and documented inventory delivered to the store
  • Stocked inventory on aisles

Transportation Supervisor/ Direct Care Counselor

Community Support Agency
11.2024 - Current
  • Managed routing, driver supervision and DOT compliance.
  • Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
  • Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
  • Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
  • Direct Care work with a fifteen year old member who is Autistic ( DSMDD), giving him mentorship, support by transporting him to occupational therapy, community relations interactions, management of time, money management, and other life lessons.

Delivery Driver

DoorDash
11.2019 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Servant-Leader Intern

Communities In Schools
05.2023 - 08.2023
  • Coordinated team-building activities that fostered camaraderie and collaboration among interns from diverse backgrounds.
  • Developed strong relationships with team members through active listening, empathy, and constructive feedback.
  • Managed conflicts effectively using mediation techniques that balanced the needs of all parties involved while maintaining healthy working relationships among colleagues.
  • Served as a positive role model for all scholars.
  • Supervise and maintained safety for scholars
  • Set up, managed, and broke down classroom space according to standards. Instructed with scholars in a structured classroom in the Integrated Reading Curriculum for six weeks.
  • Attended required training through the Ella Baker Child Policy Training Institute.
  • Worked and corresponded with site staff to ensure program components are implemented.
  • Attended Freedom School Training in Knoxville, Tenn. as required.
  • Obtained Darkness To Light Stewards of Children Certification June 14, 2023

Sales Associate

Wings Beachwear
06.2018 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Printed decals on inventory for displays and sale

Cook

McDonald's
06.2017 - 11.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Bachelor of Science - Psychology

North Carolina A&T State University
Greensboro, NC
12-2021

Associate of Arts - General Studies

Southeastern Community College
Whiteville, NC
10-2019

High School Diploma -

North Brunswick High School
Leland, NC
06-2017

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Interpersonal Skills
  • Public Speaking
  • Strong Work Ethic
  • Inventory management
  • Time management
  • Multitasking and organization
  • Stress management
  • Issue escalation
  • Positive and professional
  • Issue resolution

Certification

  • [Darkness To Light Stewards of Children] Training - [June 14, 2023]
  • [Area of certification], [Company Name] - [Timeframe]
  • [Motivational Interviewing ] Training - [Oct. 2024]
  • Addressing Racial Trauma in Behavioral Health Oct. 2024
  • Crisis Response 2023 Oct. 2024
  • Achieving Better Outcomes for Members (Part I,II, III) Oct. 2024
  • All About ACE's Oct. 2024
  • Responding to Challenging Child Behaviors Oct. 2024
  • Understanding Challenging Behaviors Oct. 2024
  • First Responder and Crisis Response Oct 2024
  • Trauma-Informed Care Delivery for Clinicians and Peer Support Specialists Oct.2024
  • Several others ( will provide if requested)

Timeline

Customer Service Cashier

Walgreens
05.2025 - Current

Transportation Supervisor/ Direct Care Counselor

Community Support Agency
11.2024 - Current

Servant-Leader Intern

Communities In Schools
05.2023 - 08.2023

Delivery Driver

DoorDash
11.2019 - 01.2025

Sales Associate

Wings Beachwear
06.2018 - 03.2023

Cook

McDonald's
06.2017 - 11.2017

Bachelor of Science - Psychology

North Carolina A&T State University

Associate of Arts - General Studies

Southeastern Community College

High School Diploma -

North Brunswick High School

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Arthur S. Hayes Jr.