Robert Legra
Lenoir
Summary
Experienced Automotive and HV technician with work history setting up, repairing and configuring HV and Auto equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Detailed Mechanical claims analyst with experience in automotive Warranty claims. Strong command of claimant information intake processes, records documentation and fraudulent investigation protocols. Impactful skills preparing operational reports, presenting Mechanical information to Dealer ship and Repair Facility audiences and approving claim payouts.
Overview
9
9
years of professional experience
Work History
Mechanical Claims Analyts
JMA Group
06.2023 - Current
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Utilizing a variety of technology and communication tools to process claims, review policies and procedures, labor times, and retrieve documents
- Communicating via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process claims
- Using tools such as AllData, Mitchell, and other Labor Guides to obtain labor times for specific mechanical repairs
Service Technician
Airport Chrysler Dodge
10.2019 - 12.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
Tesla Service/Mobile Technician
Tesla
1 2020 - 06.2023
- Performed preventive maintenance of HV equipment.
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
- Worked effectively in fast-paced environments.
- Schedule customers appointments and routed appointments based on customers availability
- HV Penthouse certified
- Preformed Diagnostics pertaining to HV components, trouble shooting CAN buses
- Responding to customers questions and responding in a timely manner to maintain customer satisfaction
- Maintained above 95% CSAT
- Preformed electrical repairs on damaged wires
- Resolved problems, improved operations and provided exceptional service.
- Maintained a accurate parts inventory on mobile vehicle
- Preformed repairs/diagnostics at customers place of business or residence
- Computer experience with multiple tesla provided programs for diagnostics, customer scheduling, viewing metrics, creating templates and many more.
Firestone complete auto, Service Technician
care
11.2018 - 06.2019
- Explained diagnostic findings to customers and outlined repair or service options
- Inspected equipment to diagnose operational issues
- Maintained accurate records of service calls and customer interactions for training and accountability purposes
Valvoline Instant, Service Technician
Oil
05.2015 - 11.2018
- Greeted customers and answered questions about oil changes and other services
- Checked fluids, tires, brakes, and other systems as part of 5-point inspection
- Suggested additional services to customers in order to meet upsell goals
- Kept shop areas neat, clean, and free of safety hazards
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine
Education
High School Diploma -
University High School
Orlando, FL 01.2017 - 07.2017
Skills
Computer software proficiency with programs
Excellent Communication
Analytical and Critical Thinking
Written Communication
Multitasking Abilities
Software Proficiency
Teamwork and Collaboration
Maintenance and Repair
PPE Compliance
Power tool proficiency
equipment knowledge
Hand tool knowledge
Installation knowledge
- Claims review
- Claims analysis
Timeline
Mechanical Claims Analyts
JMA Group
06.2023 - Current
Service Technician
Airport Chrysler Dodge
10.2019 - 12.2023
Firestone complete auto, Service Technician
care
11.2018 - 06.2019
High School Diploma -
University High School
01.2017 - 07.2017
Valvoline Instant, Service Technician
Oil
05.2015 - 11.2018
Tesla Service/Mobile Technician
Tesla
1 2020 - 06.2023
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