Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shay Morrison

Lenoir

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.

Overview

23
23
years of professional experience

Work History

Childcare Assistant Teacher

A World of Discoveries
06.2023 - 07.2025
  • Facilitated engaging learning activities to promote child development and cognitive skills.
  • Supported classroom management by maintaining a safe and nurturing environment for children.
  • Assisted lead teacher in developing lesson plans tailored to children's individual needs.
  • Collaborated with parents to provide updates on child progress and address concerns.

Behavior Technician

Austim360
11.2022 - 06.2024
  • Implemented individualized treatment plans to support clients with autism spectrum disorders.
  • Conducted behavioral assessments to track progress and adjust interventions effectively.
  • Collaborated with interdisciplinary teams to ensure comprehensive care for clients.
  • Trained and mentored new staff on behavior modification techniques and data collection methods.

Shipping and Receiving Clerk

Greenworks
05.2022 - 10.2022
  • Coordinated inbound and outbound shipments, ensuring timely processing and accuracy in documentation.
  • Managed inventory levels using warehouse management systems, optimizing storage space and reducing discrepancies.
  • Trained new staff on shipping procedures and safety protocols, enhancing team efficiency and compliance.
  • Monitored shipment schedules to prevent delays, maintaining consistent workflow across operations.

Direct Support Professional

COMSERV
11.2017 - 06.2022
  • Provided individualized support to clients with developmental disabilities, enhancing daily living skills and independence.
  • Implemented behavior management strategies, fostering positive interactions and improving client engagement.
  • Assisted in the development of personalized care plans, ensuring alignment with client goals and needs.
  • Monitored progress of clients, documenting observations to inform care adjustments and enhance service quality.

Assistant Manager

Gamewell Superette
05.2021 - 05.2022
  • Coordinated team schedules to optimize workflow and enhance operational efficiency.
  • Developed training materials to improve onboarding processes for new staff members.
  • Implemented inventory management systems to ensure accurate stock levels and reduce discrepancies.
  • Streamlined communication channels between departments to facilitate project collaboration and information sharing.

Front Desk Receptionist Housekeeping

Green Park Inn
07.2016 - 11.2017
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Greeted and assisted visitors, ensuring positive first impressions of organization.
  • Coordinated appointments and meetings for staff, optimizing scheduling efficiency.
  • Maintained accurate records of visitor logs and front desk operations daily.

General Manager

Boost Moblie
04.2015 - 07.2016
  • Directed operational strategies to enhance efficiency across multiple departments.
  • Implemented process improvements resulting in streamlined workflows and increased productivity.
  • Mentored management team, fostering professional growth and enhancing leadership capabilities.
  • Analyzed market trends to inform strategic decision-making and drive competitive advantage.

Closing Manager

Firehouse Subs
03.2014 - 06.2016
  • Led closing teams to ensure timely and accurate transaction completions.
  • Developed training programs for staff to enhance operational efficiency and knowledge retention.
  • Implemented process improvements that reduced closing time by streamlining workflows.
  • Oversaw compliance with regulatory requirements during the closing process, ensuring adherence to industry standards.

Closing Cashier

Gas N Go
03.2013 - 04.2014
  • Managed cash transactions accurately and efficiently during high-volume shifts.
  • Trained new staff on cash handling procedures and customer service best practices.
  • Ensured compliance with company policies and financial regulations during daily operations.
  • Conducted end-of-day cash reconciliation to maintain financial integrity.

Shift Manager

Taco Bell
11.2009 - 02.2013
  • Supervised daily operations and ensured compliance with safety protocols.
  • Trained and mentored team members to enhance performance and efficiency.
  • Implemented process improvements that streamlined workflows and reduced downtime.
  • Managed inventory levels and coordinated supply chain activities effectively.

Housekeeper

Brain Center Health and Rehab
07.2009 - 10.2009
  • Maintained cleanliness and organization of assigned areas to ensure guest satisfaction.
  • Implemented efficient cleaning procedures to enhance workflow and reduce turnaround time.
  • Trained new staff on cleaning protocols and safety standards, fostering teamwork and compliance.
  • Conducted regular inspections of rooms and common areas to uphold high cleanliness standards.

General Manager

Family Dollar
06.2007 - 06.2009
  • Managed budget allocations effectively, optimizing resource utilization for maximum impact.
  • Spearheaded initiatives to improve customer satisfaction through enhanced service delivery standards.
  • Developed comprehensive training programs that elevated staff performance and engagement levels.

Shift Manager

Dollar General
03.2005 - 04.2007
  • Resolved customer issues promptly, enhancing overall satisfaction ratings.
  • Conducted regular performance evaluations to identify training needs and opportunities for growth.

Cashier and Stock Room

Ross Dress for Less
12.2004 - 12.2005
  • Processed customer transactions efficiently using POS systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed cash register operations, ensuring accurate cash handling and drawer reconciliation.
  • Assisted with inventory management, restocking shelves to maintain product availability.

Cashier

KFC
10.2002 - 03.2004
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced at shift end.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Assisted in training new staff on operational procedures and customer interaction techniques.

Education

Bachelors of Human And Social Services - Human Services

Bryant & Stratton College
NY
05-2027

Skills

  • Patience and empathy
  • Customer service
  • Team leadership
  • Time management
  • Behavior redirection
  • Client support
  • Payment handling
  • Multi-line phone systems
  • Teamwork
  • Housekeeping
  • Shipping and receiving
  • Work ethic and integrity

Timeline

Childcare Assistant Teacher

A World of Discoveries
06.2023 - 07.2025

Behavior Technician

Austim360
11.2022 - 06.2024

Shipping and Receiving Clerk

Greenworks
05.2022 - 10.2022

Assistant Manager

Gamewell Superette
05.2021 - 05.2022

Direct Support Professional

COMSERV
11.2017 - 06.2022

Front Desk Receptionist Housekeeping

Green Park Inn
07.2016 - 11.2017

General Manager

Boost Moblie
04.2015 - 07.2016

Closing Manager

Firehouse Subs
03.2014 - 06.2016

Closing Cashier

Gas N Go
03.2013 - 04.2014

Shift Manager

Taco Bell
11.2009 - 02.2013

Housekeeper

Brain Center Health and Rehab
07.2009 - 10.2009

General Manager

Family Dollar
06.2007 - 06.2009

Shift Manager

Dollar General
03.2005 - 04.2007

Cashier and Stock Room

Ross Dress for Less
12.2004 - 12.2005

Cashier

KFC
10.2002 - 03.2004

Bachelors of Human And Social Services - Human Services

Bryant & Stratton College

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Shay Morrison