Rinada Mitchell
Princeton
Summary
Dynamic Income Maintenance Caseworker with a proven track record at Wayne County Department of Social Services. Expert in eligibility determination and customer service, delivering efficient assistance while fostering positive relationships. Skilled in troubleshooting and fundamental mathematics, ensuring accurate program support and enhancing client satisfaction through effective communication.
Overview
4
4
years of professional experience
Work History
Income Maintenance Caseworker
Wayne County Department of Social Services
Goldsboro
05.2022 - Current
As a(n) Income Maintenance Caseworker II my responsibilities are as follows:
-Help applicants understand requirements, application procedures, and
legal rights.
-Verify employment data and personal references by reaching out to necessary individuals.
-Deliver fast and friendly service to handle questions and service
complaints.
-Determine and authorize appropriate amounts of program assistance
based on specific applicants information.
-Collaborate positively with peers and other staff members to maintain
friendly, supportive, and cooperative work atmosphere.
Education
High School Diploma -
Charles B Aycock
Pikeville, NC06.2018
Skills
- Customer Service
-Eligibility Determination
-Troubleshooting
-Interpersonal Communication
-Fundamental Mathematics
Timeline
Income Maintenance Caseworker
Wayne County Department of Social Services
05.2022 - Current
High School Diploma -
Charles B Aycock