Patrick Zynda
Black Mountain
Summary
Ambitious professional with a history of exceeding expectations and taking on new challenges. With a background in high pressure sales and an aptitude for technical proficiency, I am ready to take on the every changing challenges our industry has to offer.
Overview
8
8
years of professional experience
Work History
Support Manager
Chesapeake Technologies
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the support department.
- Teaching SonarWiz across the globe.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Technical Support
Chesapeake Technology
06.2018 - 06.2023
- Assisted customers with technical support inquiries.
- Updated and created documentation to provide an easily accessible knowledgebase for SonarWiz.
- Software testing for upcoming releases.
Realtor
Keller Williams
02.2016 - 06.2018
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Education
High School Diploma -
West Forsyth High School
Clemmons, NC05.2015
Skills
- Technical support expertise
- Created and managed a JIRA Support Desk
- Mastery of teaching and using the SonarWiz software
- Worked with dozens of manufacturers in the industry developing long term relationships
Timeline
Support Manager
Chesapeake Technologies
06.2023 - Current
Technical Support
Chesapeake Technology
06.2018 - 06.2023
Realtor
Keller Williams
02.2016 - 06.2018
High School Diploma -
West Forsyth High School
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