Summary
Work History
Education
Skills
Timeline
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Gloria Gilbert

Wilmington

Summary

Dynamic Support Manager with a proven track record at Walmart, excelling in customer service and team management. Enhanced operational efficiency through effective training and mentoring, fostering a culture of continuous improvement. Skilled in technical support and problem-solving, driving high levels of customer satisfaction and team performance.

Work History

Support Manager

Walmart
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Coached employees through day-to-day work and complex problems.
  • Optimized staffing schedules to ensure coverage during peak times, maintaining high service levels.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Housekeeping Supervisor

Best Western PLUS Hacienda Hotel
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.

Grocery Manager

Harris Teeter
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Performed key tasks to promote inviting grocery store appearance.

Education

Bachelor Of Business Administration And Management - Business

University of North Carolina At Wilmington
Wilmington, NC
05.2011

Skills

  • Technical support expertise
  • Teamwork and collaboration
  • Problem-solving
  • Technical support
  • Staff management
  • Training and mentoring
  • Customer service expertise
  • Project management
  • Customer service understanding
  • Customer service

Timeline

Support Manager

Walmart

Housekeeping Supervisor

Best Western PLUS Hacienda Hotel

Grocery Manager

Harris Teeter

Bachelor Of Business Administration And Management - Business

University of North Carolina At Wilmington

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Gloria Gilbert