Pamela Anderson
NEW BERN
Summary
Results-driven healthcare professional with over 39 years of experience in nursing supervision and staff training. Expertise in regulatory compliance, dedicated to enhancing patient outcomes and ensuring high-quality care across diverse healthcare settings.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Regional Nurse Supervisor
North Carolina Department of Health & Human Services
Home Based In New Bern, NC
01.2008 - 12.2025
- Oversaw nursing staff recruitment. training, and performance evaluations to ensure high-quality health care personnel investigations for 8 home-based nurse investigators.
- Identified and planned for training, improvement, and development actions for staff. Worked with staff to improve the timeliness of their work by assisting them to develop or change work processes.
- Provided guidance and coaching to staff regarding their strengths and development needs.
- Utilized problem-solving skills to address any issues
- Facilitated investigative activities and regulated staff workloads and assignments.
- Collaborated with other supervisors and Section Chief to create, revise, and implement policies and procedures.
- Followed all applicable State of North Carolina personnel policies, rules, and regulations.
- Participation in Section Operations by organizing and coordinating internal and external trainings and actively participated in Section committees.
- Established a culture of continuous improvement, fostering collaboration among nursing staff to share best practices.
- Coached and supervised employees and managed human resources functions.
- Streamlined regional nursing operations by identifying inefficiencies and implementing targeted improvements.
- Fostered a culture of accountability among regional nursing staff, promoting transparency and open communication.
- Optimized staffing levels throughout the region by using data-driven decision-making to forecast demand accurately.
- Ensured regulatory compliance across all facilities in the regions, conducting thorough investigations and addressing any discrepancies swiftly.
- Upheld high standards for quality assurance by closely monitoring clinical indicators and implementing corrective actions when needed.
- Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees.
- Developed strong relationships with local healthcare providers, facilitating efficient investigations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted investigations and screenings to assist my staff when there are vacancies or heavy workloads.
Health Care Personnel Investigator
North Carolina Department of Health and Human Services
Home Based In Greenville, NC
06.1999 - 01.2008
- Screened intakes received from healthcare facilities to determine if the allegations against unlicensed healthcare personnel met the definitions of abuse, neglect, misappropriation, fraud, or diversion of drugs.
- Conducted on-site or in-office investigations in health care facilities multiple counties within an established time frame.
- Used objectivity, analysis, and written communication with individuals, health care facilities, and other agencies.
- Required court preparation with an Assistant Attorney General for appealed cases.
- Participation and testimony in administrative hearings.
- Participated in Section or program operations such as committees.
- Customer service and public relations with healthcare facilities, other agencies, families, victims and accused individuals.
- Served as a preceptor for new nurse investigators.
Pharmaceutical Sales Representative
Novartis
East Hanover, NJ
08.1998 - 05.1999
- Developed strong relationships with healthcare professionals to promote pharmaceutical products specifically drugs for Osteoporosis, Arthritis, and Hypercholesterolemia.
- Conducted in-depth product presentations and educational sessions for medical staff.
- Analyzed market trends to identify opportunities and refine sales strategies.
- Collaborated with cross-functional teams to enhance product visibility and accessibility.
- Conducted screenings in physicians' offices for Osteoporosis using bone density devices.
Assistant Director of Clinical Services
3HC
Kinston, NC
01.1998 - 08.1998
- Supervisory responsibility for 27 home health clinical staff including: nurses, rehabilitation staff, home health aides, and recertification nurses.
- Ensured all patient care services were performed.
- Conducted weekly Interdisciplinary Team Committee meetings to facilitate communication between the various disciplines to provide provide for continuity of care for the patients.
- Mentored clinical staff, fostering professional growth and improving team performance metrics.
- Ensured compliance with State/Federal regulatory standards through meticulous documentation and adherence to established protocols.
- Facilitated effective communication among clinical staff, patients, families, and external agencies to promote optimal patient outcomes.
- Implemented quality improvement initiatives through Quality Assurance meetings that led to enhanced patient safety measures and reduced risk of adverse events.
Home Health Case Manager
3 HC
Greenville, NC
08.1996 - 01.1998
- Supervisory responsibility for managing a team of 10 including: nurses, home health aides, rehabilitation staff to perform home health care.
- Coordinated patient care plans with interdisciplinary teams to ensure comprehensive service delivery.
- Evaluated effectiveness of care to ensure appropriate patient care was received.
- Provided weekly supervision of team members.
- Assessed patient loads and made adjustments as needed.
- Assisted with problem solving and discussed changes in care.
- Ensured compliance with State/Medicare and other payor sources.
Home Health Visiting Nurse
3HC
Kinston, NC And Greenville NC
11.1988 - 08.1996
- Delivered patient care through comprehensive assessments and tailored care plans.
- Assessed support systems/home situations with interventions as needed.
- Managed assigned patient caseload.
- Supervised home health aides.
- Consulted with physicians regarding the plan to treatment.
- Coordinated with multidisciplinary teams to enhance patient outcomes and satisfaction.
- Educated patients and families on disease management and healthy living practices.
- Evaluated treatment effectiveness, adjusting care plans to meet evolving patient needs.
- Increased patient satisfaction by providing compassionate, high-quality nursing care in their homes.
- Reduced hospital readmissions by closely monitoring patients'' progress and promptly addressing any health concerns or complications.
- Selected to be a nurse preceptor to train new nurses and other clinical staff.
Endoscopy Staff Nurse
Henrico Doctors Hospital
Richmond, Virginia
10.1987 - 11.1990
- Administered patient care during endoscopic procedures, ensuring comfort and safety by providing pre-, intra-, and post-operative care of patients.
- Assisted in training new nursing staff on best practices for endoscopy protocols and patient management. Served as a nurse preceptor for the unit.
- Functioned as a Charge Nurse in the Endoscopy Unit.
- Improved patient outcomes through timely identification of complications and effective interventions during endoscopic procedures.
- Promoted a collaborative work environment through effective communication with physicians, staff, and other healthcare professionals.
- Maintained accurate documentation, ensuring proper tracking of patient progress and treatment plans.
- Contributed to a positive work environment by maintaining professional relationships with colleagues and consistently demonstrating strong teamwork skills.
- Increased patient satisfaction scores through consistent delivery of compassionate, professional care throughout their endoscopic experience.
- Contributed to overall departmental performance improvement initiatives targeting quality metrics such as complication rates and infection prevention measures.
- Received the Executive Director's Award from Henrico Doctors Hospital. This is an annual award given to a nurse for outstanding work. Chosen from a field of 500 nurses.
Clinical Research Nurse - Gasterology
McGuire Veterans Administration Medical Center
Richmond, Virginia
07.1986 - 10.1987
- Responsible for conducting research studies for patients with gastro-esophageal reflux disease.
- Enrolled patients with GI diseases.
- Administered clinical trials, ensuring adherence to protocol and regulatory compliance.
- Collaborated with multidisciplinary teams to optimize research methodologies and patient care strategies.
- Educated patients on study protocols, enhancing understanding and engagement in clinical research activities.
- Attended research conference to present the study data.
- Monitored patient responses, documenting data for analysis and reporting.
Staff Nurse - Oncology and Cardio-thoracic Surgery
McGuire Veterans Administration Hospital
Richmond, Virginia
06.1984 - 07.1986
- Provided nursing care to oncology and cardio-thoracic patients.
- Care provided to heart transplant patients pre- and post-operatively.
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored vital signs, documented changes, and reported concerns to healthcare team.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for veterans.
- Educated patients and families on health management, treatment options, and recovery processes.
- Implemented best practices for infection control, improving overall patient safety standards.
- Conducted assessments to identify patient needs, ensuring personalized medical interventions were applied.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Received certification as a Chemotherapy nurse and administered various chemotherapeutic agents.
Education
Bachelor of Science - Nursing
East Carolina University
Greenville, North Carolina, NC05-1984
Skills
- Clinical team management
- Patient care safety
- Employee training
- Operational performance improvement
- Quality management
- Skilled in Microsoft Office Suite
Accomplishments
- Supervised team of 8 staff members.
Certification
- Registered Nurse License - (1984 - present) Multi-State Compact license.
- Council on Licensure, Enforcement, and Regulation National Certification for the Basic and Advanced levels (1999 - present).
Languages
English
Full Professional
Timeline
Regional Nurse Supervisor
North Carolina Department of Health & Human Services
01.2008 - 12.2025
Health Care Personnel Investigator
North Carolina Department of Health and Human Services
06.1999 - 01.2008
Pharmaceutical Sales Representative
Novartis
08.1998 - 05.1999
Assistant Director of Clinical Services
3HC
01.1998 - 08.1998
Home Health Case Manager
3 HC
08.1996 - 01.1998
Home Health Visiting Nurse
3HC
11.1988 - 08.1996
Endoscopy Staff Nurse
Henrico Doctors Hospital
10.1987 - 11.1990
Clinical Research Nurse - Gasterology
McGuire Veterans Administration Medical Center
07.1986 - 10.1987
Staff Nurse - Oncology and Cardio-thoracic Surgery
McGuire Veterans Administration Hospital
06.1984 - 07.1986
Bachelor of Science - Nursing
East Carolina University