Pamela Anderson
NEW BERN
Summary
Results-driven healthcare professional with over 39 years of experience in nursing supervision and staff training. Expertise in regulatory compliance, dedicated to enhancing patient outcomes and ensuring high-quality care across diverse healthcare settings.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Regional Nurse Supervisor
North Carolina Department of Health & Human Services
2008.01 - 2025.12
- Oversaw nursing staff recruitment. training, and performance evaluations to ensure high-quality health care personnel investigations for 8 home-based nurse investigators.
- Identified and planned for training, improvement, and development actions for staff. Worked with staff to improve the timeliness of their work by assisting them to develop or change work processes.
- Provided guidance and coaching to staff regarding their strengths and development needs.
- Utilized problem-solving skills to address any issues
- Facilitated investigative activities and regulated staff workloads and assignments.
- Collaborated with other supervisors and Section Chief to create, revise, and implement policies and procedures.
- Followed all applicable State of North Carolina personnel policies, rules, and regulations.
- Participation in Section Operations by organizing and coordinating internal and external trainings and actively participated in Section committees.
- Established a culture of continuous improvement, fostering collaboration among nursing staff to share best practices.
- Coached and supervised employees and managed human resources functions.
- Streamlined regional nursing operations by identifying inefficiencies and implementing targeted improvements.
- Fostered a culture of accountability among regional nursing staff, promoting transparency and open communication.
- Optimized staffing levels throughout the region by using data-driven decision-making to forecast demand accurately.
- Ensured regulatory compliance across all facilities in the regions, conducting thorough investigations and addressing any discrepancies swiftly.
- Upheld high standards for quality assurance by closely monitoring clinical indicators and implementing corrective actions when needed.
- Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees.
- Developed strong relationships with local healthcare providers, facilitating efficient investigations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted investigations and screenings to assist my staff when there are vacancies or heavy workloads.
Health Care Personnel Investigator
North Carolina Department of Health and Human Services
1999.06 - 2008.01
- Screened intakes received from healthcare facilities to determine if the allegations against unlicensed healthcare personnel met the definitions of abuse, neglect, misappropriation, fraud, or diversion of drugs.
- Conducted on-site or in-office investigations in health care facilities multiple counties within an established time frame.
- Used objectivity, analysis, and written communication with individuals, health care facilities, and other agencies.
- Required court preparation with an Assistant Attorney General for appealed cases.
- Participation and testimony in administrative hearings.
- Participated in Section or program operations such as committees.
- Customer service and public relations with healthcare facilities, other agencies, families, victims and accused individuals.
- Served as a preceptor for new nurse investigators.
Pharmaceutical Sales Representative
Novartis
1998.08 - 1999.05
- Developed strong relationships with healthcare professionals to promote pharmaceutical products specifically drugs for Osteoporosis, Arthritis, and Hypercholesterolemia.
- Conducted in-depth product presentations and educational sessions for medical staff.
- Analyzed market trends to identify opportunities and refine sales strategies.
- Collaborated with cross-functional teams to enhance product visibility and accessibility.
- Conducted screenings in physicians' offices for Osteoporosis using bone density devices.
Assistant Director of Clinical Services
3HC
1998.01 - 1998.08
- Supervisory responsibility for 27 home health clinical staff including: nurses, rehabilitation staff, home health aides, and recertification nurses.
- Ensured all patient care services were performed.
- Conducted weekly Interdisciplinary Team Committee meetings to facilitate communication between the various disciplines to provide provide for continuity of care for the patients.
- Mentored clinical staff, fostering professional growth and improving team performance metrics.
- Ensured compliance with State/Federal regulatory standards through meticulous documentation and adherence to established protocols.
- Facilitated effective communication among clinical staff, patients, families, and external agencies to promote optimal patient outcomes.
- Implemented quality improvement initiatives through Quality Assurance meetings that led to enhanced patient safety measures and reduced risk of adverse events.
Home Health Case Manager
3 HC
1996.08 - 1998.01
- Supervisory responsibility for managing a team of 10 including: nurses, home health aides, rehabilitation staff to perform home health care.
- Coordinated patient care plans with interdisciplinary teams to ensure comprehensive service delivery.
- Evaluated effectiveness of care to ensure appropriate patient care was received.
- Provided weekly supervision of team members.
- Assessed patient loads and made adjustments as needed.
- Assisted with problem solving and discussed changes in care.
- Ensured compliance with State/Medicare and other payor sources.
Home Health Visiting Nurse
3HC
1988.11 - 1996.08
- Delivered patient care through comprehensive assessments and tailored care plans.
- Assessed support systems/home situations with interventions as needed.
- Managed assigned patient caseload.
- Supervised home health aides.
- Consulted with physicians regarding the plan to treatment.
- Coordinated with multidisciplinary teams to enhance patient outcomes and satisfaction.
- Educated patients and families on disease management and healthy living practices.
- Evaluated treatment effectiveness, adjusting care plans to meet evolving patient needs.
- Increased patient satisfaction by providing compassionate, high-quality nursing care in their homes.
- Reduced hospital readmissions by closely monitoring patients'' progress and promptly addressing any health concerns or complications.
- Selected to be a nurse preceptor to train new nurses and other clinical staff.
Endoscopy Staff Nurse
Henrico Doctors Hospital
1987.10 - 1990.11
- Administered patient care during endoscopic procedures, ensuring comfort and safety by providing pre-, intra-, and post-operative care of patients.
- Assisted in training new nursing staff on best practices for endoscopy protocols and patient management. Served as a nurse preceptor for the unit.
- Functioned as a Charge Nurse in the Endoscopy Unit.
- Improved patient outcomes through timely identification of complications and effective interventions during endoscopic procedures.
- Promoted a collaborative work environment through effective communication with physicians, staff, and other healthcare professionals.
- Maintained accurate documentation, ensuring proper tracking of patient progress and treatment plans.
- Contributed to a positive work environment by maintaining professional relationships with colleagues and consistently demonstrating strong teamwork skills.
- Increased patient satisfaction scores through consistent delivery of compassionate, professional care throughout their endoscopic experience.
- Contributed to overall departmental performance improvement initiatives targeting quality metrics such as complication rates and infection prevention measures.
- Received the Executive Director's Award from Henrico Doctors Hospital. This is an annual award given to a nurse for outstanding work. Chosen from a field of 500 nurses.
Clinical Research Nurse - Gasterology
McGuire Veterans Administration Medical Center
1986.07 - 1987.10
- Responsible for conducting research studies for patients with gastro-esophageal reflux disease.
- Enrolled patients with GI diseases.
- Administered clinical trials, ensuring adherence to protocol and regulatory compliance.
- Collaborated with multidisciplinary teams to optimize research methodologies and patient care strategies.
- Educated patients on study protocols, enhancing understanding and engagement in clinical research activities.
- Attended research conference to present the study data.
- Monitored patient responses, documenting data for analysis and reporting.
Staff Nurse - Oncology and Cardio-thoracic Surgery
McGuire Veterans Administration Hospital
1984.06 - 1986.07
- Provided nursing care to oncology and cardio-thoracic patients.
- Care provided to heart transplant patients pre- and post-operatively.
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored vital signs, documented changes, and reported concerns to healthcare team.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for veterans.
- Educated patients and families on health management, treatment options, and recovery processes.
- Implemented best practices for infection control, improving overall patient safety standards.
- Conducted assessments to identify patient needs, ensuring personalized medical interventions were applied.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Received certification as a Chemotherapy nurse and administered various chemotherapeutic agents.
Education
Bachelor of Science - Nursing
East Carolina University
Greenville, North Carolina, NC1984-05
Skills
- Clinical team management
- Patient care safety
- Employee training
- Operational performance improvement
- Quality management
- Skilled in Microsoft Office Suite
Accomplishments
- Supervised team of 8 staff members.
Certification
- Registered Nurse License - (1984 - present) Multi-State Compact license.
- Council on Licensure, Enforcement, and Regulation National Certification for the Basic and Advanced levels (1999 - present).
Languages
English
Full Professional
Timeline
Regional Nurse Supervisor
North Carolina Department of Health & Human Services
2008.01 - 2025.12
Health Care Personnel Investigator
North Carolina Department of Health and Human Services
1999.06 - 2008.01
Pharmaceutical Sales Representative
Novartis
1998.08 - 1999.05
Assistant Director of Clinical Services
3HC
1998.01 - 1998.08
Home Health Case Manager
3 HC
1996.08 - 1998.01
Home Health Visiting Nurse
3HC
1988.11 - 1996.08
Endoscopy Staff Nurse
Henrico Doctors Hospital
1987.10 - 1990.11
Clinical Research Nurse - Gasterology
McGuire Veterans Administration Medical Center
1986.07 - 1987.10
Staff Nurse - Oncology and Cardio-thoracic Surgery
McGuire Veterans Administration Hospital
1984.06 - 1986.07
Bachelor of Science - Nursing
East Carolina University