Olivia Allen
Asheville
Summary
Friendly and upbeat store associate who strives to exceed performance requirements in the work setting. Dependable team player with great communication and organizational skills. Self-motivated with a talent for creating effective merchandise displays.
Hardworking and passionate individual with a strong desire to help foster a happy, healthy, and successful work environment.
Overview
4
4
years of professional experience
Work History
Store Associate
Asheville Area Habitat for Humanity ReStore
04.2023 - Current
- Process, price, and merchandise donated materials in a timely and safe manner
- Provide outstanding customer service at all times
- Assist and lead volunteers and future homeowners regularly in a supportive and uplifting way
- Maintain and improve designated 'Area of Pride' and the Guatemala case/orders per the organizations' standards
- Work closely with fellow associates to create a positive and productive work environment based on mutual support
- Operate the forklift and construction tools/materials when necessary
Merchandise Coordinator
T.J. Maxx & HomeGoods
08.2022 - 03.2023
- Maintain and merchandise the sales floor in all HomeGoods departments per the companies' guidelines
- Assist as a cashier and/or front end coordinator as needed
- Unload weekly trucks, process merchandise, and push freight to the sales floor in a timely manner
- Oversee a team of HomeGoods associates with the vision of properly merchandising the sales floor
- Provide friendly and professional customer service at all times
- Received the Associate of the Quarter Award in Q4.
Three's Lead Teacher
Childcare Network
05.2022 - 08.2022
- Responsible for a classroom of up to 20 three-year olds, with a ratio of 1:10
- Provide children with love, support, and education in a safe environment
- Assist the children with their personal hygiene, nutritional habits, and manners
- Meet and maintain all state licensing requirements and comply with CNI policies at all times
- Create a cooperative, pleasant, and structured classroom atmosphere
- Maintain an awareness of child abuse/neglect, child welfare, and all licensing regulations/procedures required by law.
Guest Care Specialist
The Fresh Market - Corporate Office
08.2020 - 04.2022
- Respond to guest calls, emails, voicemails, and letters in a timely manner
- Provide IT, signage, and guest related support to all regional stores
- Assist guests with conflict-resolution, IT troubleshooting, guest/manager mediation, and any company-related complaints, questions, concerns, or compliments
- Practice corporate team collaboration and professionalism
- Participate in Business Resource group volunteer opportunities.
Education
Bachelor of Arts - Global Studies
Appalachian State University
05.2020
High School Diploma -
Southwest Guilford High School
05.2016
Skills
- CPR/First Aid
- Bilingual: Spanish
- Team Leadership
- Productivity
- Critical Thinking
- Advocacy
- Adaptability
- Customer Service
- Conflict Resolution
- Punctuality
Timeline
Store Associate
Asheville Area Habitat for Humanity ReStore
04.2023 - Current
Merchandise Coordinator
T.J. Maxx & HomeGoods
08.2022 - 03.2023
Three's Lead Teacher
Childcare Network
05.2022 - 08.2022
Guest Care Specialist
The Fresh Market - Corporate Office
08.2020 - 04.2022
Bachelor of Arts - Global Studies
Appalachian State University
High School Diploma -
Southwest Guilford High School
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