Nicole Lahr
Charlotte
Summary
Professional with experience in youth development, adept at fostering positive relationships and guiding young individuals through personal growth. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in conflict resolution, active listening, and creating supportive environments. Reliable, empathetic, and driven to make meaningful impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Youth Counselor Technician
NCDPS Stonewall Jackson Youth Development Center
02.2024 - Current
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Provided crisis intervention and emotional support to youth.
- Managed crises effectively using de-escalation techniques, prioritizing safety while addressing the underlying emotional triggers for each incident.
- Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.
- Developed strong rapport with youths, fostering open communication and trust for effective counseling sessions.
- Reduced behavioral issues by establishing clear expectations and boundaries within a supportive environment.
Preschool Teacher
Hawthorne Lane Preschool
09.2013 - 05.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Assistant Manager
Shower Me With Love
05.2013 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Certification - Criminal Justice
Central Piedmont Community College
Charlotte12-2023
Skills
- Team collaboration
- Self-care strategies
- Verbal and written communication
- Tactful communication
- Mediation
- Youth supervision
- Youth advocacy
- Behavior management
- Program coordination
- Crisis management
- Rapport building
- Crisis intervention
- Youth guidance
- Youth behavior management
Certification
- First Aid Certification
- CPR/AED Certification
- Certified Juvenile Justice Officer
Timeline
Youth Counselor Technician
NCDPS Stonewall Jackson Youth Development Center
02.2024 - Current
Preschool Teacher
Hawthorne Lane Preschool
09.2013 - 05.2023
Assistant Manager
Shower Me With Love
05.2013 - 08.2018
- First Aid Certification
- CPR/AED Certification
- Certified Juvenile Justice Officer
Certification - Criminal Justice
Central Piedmont Community College
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