Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nancy Linton

Whittier

Summary

At Harrahs Cherokee Casino and Resort, I led a team of 44, enhancing productivity by streamlining processes and setting clear goals. My expertise in LMS/CMS and adeptness in staff management significantly elevated service standards. Through effective training and mentoring, I fostered a culture of excellence, achieving notable improvements in team performance and customer satisfaction.

Overview

6
6
years of professional experience

Work History

SCC Supervisor

Harrahs Cherokee Casino and Resort
01.2019 - Current
  • Managed the daily operations of the department, overseeing approximately 44 agents, ensuring seamless workflow and timely task completion. Enhanced team productivity through the implementation of streamlined processes and the establishment of clear performance expectations. Addressed and resolved guest conflicts promptly, upholding the resort’s high standards of service. Demonstrated a strong commitment to the organization’s core values by leading through example and cultivating a culture of excellence. Conducted regular performance evaluations, identifying areas for growth and providing guidance on professional development initiatives.

Education

GED -

Saint John's Community College
Palatka
05-2007

Skills

  • LMS and CMS Proficiency
  • Proficient in Radio Etiquette
  • Effective Multi-Tasking
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Accomplishments

Automated Logistical Specialist - U.S. Army Veteran

07/11/07 - 07/11/11

Deployment to Kalsu, Iraq - OEF, 204 BSB, 2/4th ID - 09/11/08 - 09/11/09


Timeline

SCC Supervisor

Harrahs Cherokee Casino and Resort
01.2019 - Current

GED -

Saint John's Community College
Nancy Linton