Nancy Linton

Whittier

Summary

At Harrahs Cherokee Casino and Resort, I led a team of 44, enhancing productivity by streamlining processes and setting clear goals. My expertise in LMS/CMS and adeptness in staff management significantly elevated service standards. Through effective training and mentoring, I fostered a culture of excellence, achieving notable improvements in team performance and customer satisfaction.

Overview

years of professional experience

Work History

SCC Supervisor

Harrahs Cherokee Casino and Resort

01.2019 - Current

Managed the daily operations of the department, overseeing approximately 44 agents, ensuring seamless workflow and timely task completion. Enhanced team productivity through the implementation of streamlined processes and the establishment of clear performance expectations. Addressed and resolved guest conflicts promptly, upholding the resort’s high standards of service. Demonstrated a strong commitment to the organization’s core values by leading through example and cultivating a culture of excellence. Conducted regular performance evaluations, identifying areas for growth and providing guidance on professional development initiatives.

Education

GED -

Saint John's Community College

Palatka

05-2007

Skills

LMS and CMS Proficiency
Proficient in Radio Etiquette
Effective Multi-Tasking
Training and mentoring

Goal oriented
Staff management
Customer service

Accomplishments

Automated Logistical Specialist - U.S. Army Veteran

07/11/07 - 07/11/11

Deployment to Kalsu, Iraq - OEF, 204 BSB, 2/4th ID - 09/11/08 - 09/11/09

Timeline

SCC Supervisor

Harrahs Cherokee Casino and Resort

01.2019 - Current

GED -

Saint John's Community College

Nancy Linton

Summary

Overview

Work History

SCC Supervisor

Education

GED -

Skills

Accomplishments

Timeline

SCC Supervisor

GED -

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