At Harrahs Cherokee Casino and Resort, I led a team of 44, enhancing productivity by streamlining processes and setting clear goals. My expertise in LMS/CMS and adeptness in staff management significantly elevated service standards. Through effective training and mentoring, I fostered a culture of excellence, achieving notable improvements in team performance and customer satisfaction.
Automated Logistical Specialist - U.S. Army Veteran
07/11/07 - 07/11/11
Deployment to Kalsu, Iraq - OEF, 204 BSB, 2/4th ID - 09/11/08 - 09/11/09