Mikayla Setzer
Hudson
Summary
Excellent customer service experience at Unifour Financial Services, excelling in compliance and conflict resolution. Proven ability to enhance client satisfaction through effective communication and team collaboration. Skilled in documentation and time management, consistently achieving departmental collection targets while fostering positive client relationships.
Experienced caseworker prepared for role, bringing strong skills in client assessment, eligibility determination, and resource coordination. Focused on team collaboration and achieving results, with reliable and adaptable approach to changing needs. Skilled in communication, problem-solving, and maintaining confidentiality, with commitment to supporting clients effectively.
Overview
13
13
years of professional experience
Work History
Income Maintenance Caseworker
Caldwell DSS
Lenoir, NC
08.2025 - Current
- Assessed client eligibility for various income maintenance programs.
- Processed applications efficiently while ensuring compliance with regulatory standards.
- Maintained accurate case records using state management systems.
- Collaborated with community partners to facilitate client access to resources.
- Conducted interviews to gather necessary information for benefit determination.
- Provided support and guidance to clients regarding program requirements and processes.
Customer Service/Collections
Unifour Financial Services
Hickory, NC
10.2017 - 07.2025
- Supervised collection team, ensuring adherence to compliance and company policies.
- Resolved escalated customer inquiries, maintaining high satisfaction and retention rates.
- Optimized cash flow by consistently meeting or exceeding departmental collection targets.
- Improved customer satisfaction by addressing and resolving escalated collection issues promptly and professionally.
- Negotiated payment plans with delinquent customers, balancing their financial needs with company revenue objectives.
- Mentored new hires to ensure proper understanding of company policies and procedures related to collections.
- Maintained compliance with all regulatory requirements pertaining to debt collection practices.
Sales Support
KLINGSPOR Abrasives USA
Hickory, NC
01.2019 - 05.2021
- Provided sales support for new and inactive customers.
- Developed in person and ZOOM training and materials for sales support staff, enhancing product knowledge and service capabilities.
- Provided comprehensive training sessions for new sales support representatives, ensuring seamless onboarding experience.
- Improved customer satisfaction with timely sales support, addressing concerns, and providing relevant solutions.
CNA 1
Trinity Village
Hickory, NC
09.2016 - 09.2017
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes for nursing staff review.
- Provided emotional support to patients and families during difficult times.
- Implemented infection control protocols, maintaining a safe environment.
Customer Service
Victoria's Secret
Hickory, NC
10.2015 - 09.2016
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Grew repeat client base through effective marketing and customer service.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Customer Service/Assistant Manager
Shoe Show
Lenoir, NC
11.2012 - 09.2015
- Assisted customers with product inquiries and issues, enhancing overall satisfaction.
- Managed inventory levels and organized merchandise displays to optimize sales opportunities.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Trained new staff on customer service protocols and store procedures, promoting team cohesion.
Education
Associate of Arts -
CCC&TI
Hudson, NCHigh School Diploma -
West Caldwell High
Lenoir05-2013
Skills
- Customer service
- Customer service experience
- HIPAA compliance
- Verbal and written communication
- Time management
- Multitasking
- Team collaboration
- Documentation skills
- Computer proficiency
- Self motivation
Languages
English
Timeline
Income Maintenance Caseworker
Caldwell DSS
08.2025 - Current
Sales Support
KLINGSPOR Abrasives USA
01.2019 - 05.2021
Customer Service/Collections
Unifour Financial Services
10.2017 - 07.2025
CNA 1
Trinity Village
09.2016 - 09.2017
Customer Service
Victoria's Secret
10.2015 - 09.2016
Customer Service/Assistant Manager
Shoe Show
11.2012 - 09.2015
Associate of Arts -
CCC&TI
High School Diploma -
West Caldwell High