MICHAEL D. ROSE
Greensboro
Summary
Hard-working professional with17+ years of experience and a proven knowledge of back-office operations, customer service, and data entry. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Processor
Lincoln Financial Group
06.2018 - Current
- Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts
Service Processor
E Team
12.2016 - 06.2018
- Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts
Customer Service Representative
Bradley Personnel
06.2016 - 12.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Solicit sales of new or additional services or products
Senior Customer Service Representative
Genworth Financial
08.2014 - 05.2016
- Correspond with insured or agent to obtain information or inform them account status or changes
- Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies
- Collect initial premiums and issue receipts
- Obtain computer printout of policy cancellations or retrieve cancellation cards from file
- Check computations of interest accrued, premiums due, and settlement surrender on loan values
Customer Care Representative
Star Tek
08.2012 - 08.2014
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- Provide assistance for customers with special billing requests
- Calculate and quote charges for services such as long-distance connections
- Promote company products, services, and savings plans when appropriate
- Determine charges for services requested, collect deposits or payments, or arrange for billing
Key Hourly Manager, Bartender, Server, Host, Cook
Buffalo Wild Wings
10.2005 - 09.2012
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records
- Schedule staff hours and assign duties
- Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
Education
Associate in Science (A.S.) - Criminal Justice
Central Virginia Community College
Lynchburg, VA05.2007
Skills
- Operational efficiency
- Incident reporting
- Business process analysis
- Compliance awareness
Certification
- CPR
- First Aid
Timeline
Service Processor
Lincoln Financial Group
06.2018 - Current
Service Processor
E Team
12.2016 - 06.2018
Customer Service Representative
Bradley Personnel
06.2016 - 12.2016
Senior Customer Service Representative
Genworth Financial
08.2014 - 05.2016
Customer Care Representative
Star Tek
08.2012 - 08.2014
Key Hourly Manager, Bartender, Server, Host, Cook
Buffalo Wild Wings
10.2005 - 09.2012
- CPR
- First Aid
Associate in Science (A.S.) - Criminal Justice
Central Virginia Community College
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