MEOISHA PRUITT
Summary
Experienced customer service professional with 5+ years of expertise in promptly resolving customer inquiries and issues. Efficiently manages high-volume calls while consistently delivering exceptional service. Adept at addressing customer needs and ensuring satisfaction through effective communication and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Associate Service Professional
LPL Financial
11.2023 - Current
- Managed customer inquiries and resolved issues promptly, providing excellent service and support.
- Collaborated with team to improve service efficiency and exceed client expectations.
- Utilized strong communication skills to build relationships and ensure customer satisfaction.
Treasury Sr. F&S Specialist
Bank of America
01.2022 - 11.2023
- Managed daily cash positioning and forecasting for multi-million dollar portfolio.
- Led implementation of new treasury management system, improving efficiency and accuracy.
- Conducted financial analysis to optimize investment strategies and enhance returns.
Account Resolution Specialist
Wells Fargo
08.2020 - 01.2022
- Managed delinquent accounts, negotiated payment plans, and resolved customer billing disputes.
- Analyzed credit reports, researched account discrepancies, and finalized financial agreements.
- Utilized strong communication skills to liaise with customers and internal departments for resolution.
Fraud and Operations Specialist II
Wells Fargo
07.2018 - 08.2020
- Analyzed transaction data to detect and prevent fraudulent activity in real-time.
- Conducted thorough investigations into potential cases of fraud and financial crimes.
- Developed and implemented fraud prevention strategies to reduce risk and protect assets.
Customer Service
Teletech
02.2017 - 06.2018
- Managed high-volume calls and emails, resolving customer inquiries and issues efficiently.
- Provided exceptional service, exceeding sales goals and receiving positive feedback from clients.
- Collaborated with cross-functional teams to improve customer satisfaction and increase retention rates.
Education
Certified Nursing Assistant - undefined
Rowan-Cabarrus Community College
Salisbury, NCHigh School Diploma - undefined
Henderson Independent High School
SalisburySkills
- Customer Service
- Treasury
- Risk management
- Financial analysis
- Active Listening
- Problem solving
- Upselling strategies
- Complaint resolution
- Paperwork processing
- Analytical thinking
- Problem-solving
- Time management
- Attention to detail
Timeline
Associate Service Professional
LPL Financial
11.2023 - Current
Treasury Sr. F&S Specialist
Bank of America
01.2022 - 11.2023
Account Resolution Specialist
Wells Fargo
08.2020 - 01.2022
Fraud and Operations Specialist II
Wells Fargo
07.2018 - 08.2020
Customer Service
Teletech
02.2017 - 06.2018
Certified Nursing Assistant - undefined
Rowan-Cabarrus Community College
High School Diploma - undefined
Henderson Independent High School
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