- DIY and Home Improvement
- Watching Movies and TV Shows
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Team Sports
Oshane Francis
Mount Holly,NC
Summary
Experienced professional with a strong background in customer service, sales, and team management. Demonstrated ability to communicate effectively and problem-solve, consistently exceeding expectations. Skilled in strategic planning for business growth and operational efficiency. Proven track record of successful collaboration and teamwork in diverse environments.
Overview
6
6
years of professional experience
Work History
Associate Service Professional
LPL Financial
05.2024 - Current
- Deliver exceptional customer service by addressing inquiries, resolving issues, and offering tailored solutions based on customer needs.
- Collaborate with team members to stay informed about company products, services, and promotions to better assist customers.
- Maintain and update accurate customer records, ensuring thorough follow-up to guarantee ongoing satisfaction and issue resolution.
- Work closely with internal teams to ensure a seamless customer experience from initial contact to follow-up.
Sales Representative
Charter Communications
08.2023 - 02.2024
- Developed and executed strategic sales plans to promote Charter products and services to new and existing customers, ensuring alignment with customer needs.
- Fostered strong relationships with clients, providing professional consultations on product offerings and guiding them in selecting the best solutions.
- Collaborated with team members to maintain high performance across key activities, including calls, follow-ups, and generating sales quotes.
- Demonstrated expertise in offering a consultative sales approach, assisting customers in making informed decisions, and maintaining a focus on customer satisfaction.
- Managed approximately 30 incoming calls, emails.
Supervisor
Caribbean Hut
03.2022 - 07.2023
- Led and motivated a team of restaurant staff, fostering a collaborative and efficient environment, and always ensuring service excellence.
- Managed staff training, development, and performance evaluations to ensure high standards in both food quality and customer service.
- Worked with kitchen and front-of-house teams to streamline processes and enhance customer experience, contributing to high customer satisfaction scores.
- Contributed to menu development, balancing customer preferences with cost-saving strategies and boosting revenue through the introduction of new offerings.
- Engaged with customers directly to ensure satisfaction, address concerns, and make recommendations for improvement in service.
Front Desk Operator
Legacy Vacation Resorts
10.2021 - 03.2022
- Acted as a liaison between guests and resort services, providing a warm and professional greeting while assisting with room assignments and reservations.
- Coordinated with various departments to ensure guest needs were met, such as arranging transportation, dining reservations, and additional services.
- Managed front desk operations, including processing payments, verifying bookings, and handling customer inquiries.
- Collaborated with the team to address guest concerns promptly and effectively, contributing to enhanced guest experience.
Director
Superior Standards
01.2019 - 10.2021
- Led and mentored a team of five managers, fostering collaboration and ensuring alignment with organizational goals.
- Maintained strong relationships with clients, partners, and stakeholders, ensuring continuous engagement and satisfaction.
- Oversaw financial management, including profits, losses, and budgetary decisions for the organization or specific divisions.
- Developed and implemented strategies aimed at increasing revenue and improving operational processes, driving the company’s growth through careful planning and teamwork.
- Guided managers in implementing company-wide initiatives and policies, while evaluating and refining internal processes to enhance operational efficiency.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire
Manchester, NH11-2028
Associate of science - Business Studies
Knox Community College
Mandeville, JM01.2018
Diploma/Equivalent -
Porus High School
Porus, JM01.2013
Skills
- Microsoft 365 Google Workspace Collaboration Tools (Teams, Webex, Zoom)
- Communication Problem Solving Adaptability Time Management Organizational Skills
- Team Leadership Stakeholder Collaboration Customer Service Excellence
- Strategic Planning Negotiation
Interests
Timeline
Associate Service Professional
LPL Financial
05.2024 - Current
Sales Representative
Charter Communications
08.2023 - 02.2024
Supervisor
Caribbean Hut
03.2022 - 07.2023
Front Desk Operator
Legacy Vacation Resorts
10.2021 - 03.2022
Director
Superior Standards
01.2019 - 10.2021
Bachelor of Science - Human Resources Management
Southern New Hampshire
Associate of science - Business Studies
Knox Community College
Diploma/Equivalent -
Porus High School
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