Melissa Shook
Valdese
Summary
Office Coordinator with a strong background in optimizing front office functions and ensuring exceptional patient experience. Proven ability to manage appointments, coordinate office activities, and support team efficiency. Focused on collaborative teamwork and achieving operational excellence with responsive adaptability to changing needs.
Overview
15
15
years of professional experience
Work History
Front Office Coordinator
UNC Health Blue Ridge
01.2023 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
Patient Care Coordinator
UNC Health Blue Ridge
09.2022 - 01.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Produce Associate
Food Lion
02.2022 - 09.2022
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with weekly inventory counts.
Branch Manager
Welcome Finance
07.2010 - 01.2020
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Wrote reports detailing branch activities.
- Improved loan processing efficiency by streamlining credit analysis procedures and implementing standardized evaluation criteria.
- Reduced past due balances and bad debt by coordinating collection efforts.
- Provided comprehensive training programs for new hires, ensuring a strong understanding of company policies, procedures, and risk management practices.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelor of Science - Healthcare Management
Southern New Hampshire University
Manchester, NH08-2025
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH01-2024
Skills
- Customer service
- Patient registration
- Payment collection
- Electronic health record system
- Copying and scanning
- Teamwork and collaboration
- Reception duties
- Front office management
Timeline
Front Office Coordinator
UNC Health Blue Ridge
01.2023 - Current
Patient Care Coordinator
UNC Health Blue Ridge
09.2022 - 01.2023
Produce Associate
Food Lion
02.2022 - 09.2022
Branch Manager
Welcome Finance
07.2010 - 01.2020
Bachelor of Science - Healthcare Management
Southern New Hampshire University
Associate of Science - Business Administration
Southern New Hampshire University
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