Kylie Bachert
Mooresville
Summary
Results-oriented Front Office Coordinator with expertise in front office management and documentation. Skilled in enhancing patient experience through effective appointment scheduling and team training, contributing to improved workflow and operational efficiency.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator
Piedmont HealthCare
Mooresville, NC
12.2023 - Current
- Coordinated daily front office operations to ensure efficient patient flow and service delivery.
- Managed appointment scheduling using electronic health record systems, enhancing accessibility for patients.
- Facilitated communication between medical staff and patients, ensuring clarity in instructions and care processes.
- Streamlined administrative procedures, resulting in improved workflow efficiency within the front office team.
- Trained new front office staff on operational protocols and software systems, promoting consistency in service quality.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
Lead Cleaning Tech
Sunflower Cleaning LLC
Davidson, NC
08.2021 - 12.2023
- Operated cleaning equipment to maintain high standards of cleanliness in residential and commercial spaces.
- Implemented effective cleaning techniques, ensuring thorough sanitation and client satisfaction.
- Trained new staff on proper cleaning procedures and safety protocols, enhancing team efficiency.
- Collaborated with clients to understand specific cleaning needs and tailored services accordingly.
- Monitored inventory levels of cleaning supplies, facilitating timely reordering to prevent shortages.
- Resolved client concerns promptly, fostering positive relationships and encouraging repeat business through exceptional service.
Waitress
Sharks Sports Bar
Overland Park, KS
10.2019 - 05.2021
- Delivered exceptional customer service in high-paced bar environment.
- Managed order accuracy and timeliness for diverse clientele.
- Trained and mentored new waitstaff on menu offerings and service standards.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Assisted in inventory management, tracking supplies to minimize waste.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
Mitchell Community College
Statesville, NC10.2025
Skills
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- File organization
- Calendar management
- Office organization
- Meeting scheduling
- Patient relations
- Schedule coordination
- Exceptional communication
- Phone and email etiquette
- Documentation and recordkeeping
- Customer service management
- Team leadership
Timeline
Front Office Coordinator
Piedmont HealthCare
12.2023 - Current
Lead Cleaning Tech
Sunflower Cleaning LLC
08.2021 - 12.2023
Waitress
Sharks Sports Bar
10.2019 - 05.2021
High School Diploma -
Mitchell Community College