Melanie Macaulay
McLeansville
Summary
Dedicated Transportation Leader with a proven track record of achieving organizational objectives through consistent and methodical practices. Proficient in operating effectively under pressure and adapting to new circumstances and challenges to strengthen the organizational brand.
Overview
17
17
years of professional experience
Work History
Transportation Area Manager
Walmart Transportation, LLC
12.2023 - Current
- Manage fleet operations to ensure optimal vehicle usage and timely maintenance for uninterrupted services.
- Collaborate with leadership on quality and customer experience metrics and addressed root causes of problem areas.
- Improve communication between area managers, drivers, and dispatchers to ensure smooth coordination during daily operations.
- Evaluate daily transportation processes and procedures to identify potential risks, implementing necessary corrective measures to ensure a safe working environment.
- Monitor KPI's to measure the success of transportation operations, fostering ongoing improvement efforts.
- Manage a team of 160 drivers by assessing performance to ensure timely and efficient deliveries and operations.
- Developed clear performance goals for team members and offered insightful feedback on how to achieve those milestones effectively.
Transportation Coordinator
Walmart Transportation, LLC
06.2022 - 12.2023
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Recommended measures to improve production methods, equipment performance, and team operation and productivity.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently. Demonstrated respect, friendliness, and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Completed clerical tasks such as filing, copying
- Delivered clerical support by handling a range of routine and special requirements.
- Interacted with customers by phone, email or in person to provide information.
Human Resources Clerk
Walmart Distribution Center # 6096
02.2020 - 06.2022
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Distributed, accepted and processed employment applications to pre-screen and schedule follow-up interviews.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Recruited and screened qualified potential employees.
- Managed employee exit interviews and paperwork.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Sent, retrieved, and reviewed results from background screening contractor and determined if applicant met eligibility requirements for employment.
- Received and responded to varied questions from applicants, employees, and managers and escalated difficult questions to higher-level human resource employees.
- Assisted with onboarding process of 100 new hires in 5 weeks.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Processed and accurately recorded new hires, terminations, transfers and promotions into HRIS.
- Set up orientations and initial training for new employees. processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Helped employees register for benefits programs using online portals.
- Tracked various statistics and kept detailed records to support human resources department.
- Compiled employee records from individual departments to maintain central files.
- Converted employee status from temporary to permanent.
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Improved data collection accuracy by submitting account information with no errors.
Transportation Coordinator
Walmart Transportation, LLC
04.2016 - 02.2020
- Coordinated dispatching of 86 drivers to accomplish daily delivery requirements.
- Promoted transportation productivity agenda by focusing on asset optimization and improving fuel economy, payload cost-efficiency, route optimization and wait times.
- Assisted with development of transformational projects achieving continuous improvement across transportation department.
- Met transportation service targets and delivered loads on time. Worked closely with personnel, customers and contractors to resolve problems.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Transportation Router
Walmart Transportation, LLC
08.2013 - 04.2016
- Create and analyze routes in Shortrec; adjust dock out times for store request; adjust any routes for cost effectiveness, logical sense, and cube.
- Attach backhauls to routes to reduce empty miles Load plan trailers for store friendliness and weight distribution
- Act as a liaison between warehouse and carrier Provide eta to stores upon request by tracking shipments.
- Address any customer concerns or issues quickly and effectively.
- Invoice bills for outbound routes in RF Shipping; insure all routes are ready by dock out time, verify all ship trailers have been safely pulled from dock in YMS.
- Complete all necessary reports and LOS logs daily Build pallet loads weekly in WTMS Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Transportation Router
Walmart Transportation, LLC
08.2007 - 08.2013
- Created and analyzed routes in Shortrec; adjusted dock out times per-request; set up set run routes on '48T trailers and integrated routes.
- Attached backhauls to routes to reduce empty miles Load planed all routes for store friendliness and weight distribution
- Assigned tractor assignments; set eta times for BOWW and EOWW; dispatched FLW loads on drivers; dispatched doubles trips on drivers; created pallets loads upon request; updated and closed driver trip sheets; updated driver eta's; issued bills and all necessary paperwork to drivers; T-pay's; payroll; keyed vacation time in VDS.
- Acted as liaison between carrier and warehouse Tracked all loads and reported LOS daily Assisted stores with eta's upon request Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Education
Certificate - Business Management
Bellevue College
Bellevue, WA08-2024
Certificate - People And Business Leadership Essentials
Bellevue College
Bellevue, WA10-2024
Skills
- Team leadership
- Verbal and written communication
- Documentation and reporting
- Expectation setting
- Problem resolution
- Multitasking Abilities
- Customer relationship management
- Staff training
- Problem-solving aptitude
- Self-motivation
- Adaptability
- Policy administration
- Fleet management
- Continuous improvement
- Cost control and tracking
- Performance maximization
- Policy development
Timeline
Transportation Area Manager
Walmart Transportation, LLC
12.2023 - Current
Transportation Coordinator
Walmart Transportation, LLC
06.2022 - 12.2023
Human Resources Clerk
Walmart Distribution Center # 6096
02.2020 - 06.2022
Transportation Coordinator
Walmart Transportation, LLC
04.2016 - 02.2020
Transportation Router
Walmart Transportation, LLC
08.2013 - 04.2016
Transportation Router
Walmart Transportation, LLC
08.2007 - 08.2013
Certificate - Business Management
Bellevue College
Certificate - People And Business Leadership Essentials
Bellevue College
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