Meghna Kache
Raleigh
Summary
Detail-oriented retail professional with over 4 years of experience in customer service and cash handling. Expertise in resolving customer concerns, processing transactions accurately, and managing multiple priorities in fast-paced settings. Strong background in product promotion and record maintenance, supported by proficiency in Microsoft Office and point-of-sale systems.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Sales Associate
Express Factory
Raleigh
05.2025 - Current
- Delivered exceptional customer service, enhancing customer satisfaction during purchases, returns, and product recommendations.
- Accurately process cash, credit, and digital payment transactions using POS systems.
- Balance speed and accuracy while managing multiple customer requests during high-volume periods.
- Resolve customer concerns professionally while ensuring a positive shopping experience.
- Maintained organized sales floor and merchandise displays, contributing to a positive shopping environment.
- Collaborated with team members to meet daily sales targets and streamline operational processes.
- Assist with inventory counts, stock replenishment, and shipment processing.
- Support store operations by maintaining accurate records and following company policies and security procedures.
Retail Sales Lead
Miniso
Raleigh
07.2025 - 04.2026
- Guided customers in product selection, promoting store promotions and membership opportunities to enhance customer engagement.
- Maintained high customer service standards while ensuring efficient checkout operations, contributing to a seamless shopping experience.
- Resolved customer concerns effectively, fostering positive shopping experiences and customer loyalty.
- Processed customer purchases and handled cash, credit, and debit transactions accurately.
- Restocked merchandise, organized displays, and maintained store presentation.
- Assisted with inventory counts and shipment processing.
- Followed company cash-handling procedures and loss prevention policies.
Online Pickup & Delivery Associate
Walmart
Cary
05.2022 - 04.2024
- Selected and prepared customer orders with a strong focus on accuracy and efficiency.
- Assisted customers during order pickup, ensuring friendly and professional service enhanced customer satisfaction.
- Resolved customer issues and answered questions regarding orders and store services.
- Utilized handheld technology and inventory systems to efficiently manage orders and maintain accurate records.
- Maintained accuracy while working under strict deadlines in a fast-paced environment.
- Collaborated with multiple departments to streamline processes and ensure timely order fulfillment.
- Followed company procedures for inventory control and loss prevention.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke
Pembroke, NC05-2024
Skills
- Point-of-sale systems
- Transaction accuracy
- Cash handling
- Inventory Management Systems
- Inventory Control
- Data Entry
- Microsoft Excel
- Problem solving
- Customer service
Certification
- Microsoft Office Specialist certification
Timeline
Retail Sales Lead
Miniso
07.2025 - 04.2026
Sales Associate
Express Factory
05.2025 - Current
Online Pickup & Delivery Associate
Walmart
05.2022 - 04.2024
Bachelor of Science - Business Administration And Management
University of North Carolina At Pembroke