Lynn Payne
Mount Olive
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Associate
Walker Insurance Group
Kinston
08.2020 - 02.2025
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Tracked sales performance metrics to identify trends in market place.
- Processed transactions using a point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Conducted product demonstrations to highlight features and benefits.
- Recommended, selected and located merchandise based on customer desires.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
Sales Assistant
Allstate, Chris Humphrey Agency
Goldsboro
08.2019 - 02.2020
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Conducted product demonstrations to highlight features and benefits.
- Recommended, selected and located merchandise based on customer desires.
- Maintained records related to sales for store management.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
Sales Agent
Nationwide, Brent King Insurance Services
Goldsboro
11.2015 - 08.2019
- Attended meetings with current and prospective customers to discuss their business needs.
- Created presentations and proposals for prospective clients.
- Developed relationships with customers by providing excellent customer service.
- Negotiated contracts with customers to secure sales deals.
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Identified opportunities for cross-selling additional products and services.
- Participated in trade shows and other events to promote our products and services.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Maintained accurate records of all sales activities in the company's CRM system.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and effectively.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Conducted market research to identify new sales opportunities.
- Ensured compliance with company policies and procedures at all times.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Offered product and service consultations and employed upselling techniques.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Assisted large number of customers per day in finding or selecting items.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Listened to customer needs to identify and recommend best products and services.
- Reset store displays for special events and seasonal merchandise changes.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
Sales Agent Manager
Direct General Auto and Life Insurance
Goldsboro
01.2005 - 10.2015
- Resolved customer complaints in a timely manner.
- Provided guidance and mentorship to junior sales agents.
- Generated reports to track progress against established targets.
- Maintained accurate records of all sales activities, deals, and leads.
- Developed and implemented strategies to increase sales volume.
- Attended trade shows, conferences, and networking events to promote products and services.
- Assisted customers with technical issues related to product usage or installation.
- Conducted regular meetings with sales team members to discuss goals and objectives.
- Suggested process improvements that would enhance efficiency.
- Assisted in developing marketing plans and campaigns.
- Analyzed market trends to identify opportunities for growth.
- Provided feedback on individual agent performance.
- Developed relationships with key customers through frequent contact.
- Executed strategic sales plans to expand customer base and revenue.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
Education
Some College (No Degree) - Elementary School Teaching
Lenoir Community College
Kinston, NCSkills
- Customer service
- Point-of-sale systems
- Sales reporting
- Product demonstrations
- Upselling techniques
- Cash handling
- Sales strategies
- Relationship building
- Conflict resolution
- Sales processing
- Market research
- Promotional strategies
- Technical product knowledge
- Money transfer systems
- Client account management
- Customer needs assessment
- Goal oriented
- Brand promotion
- Problem-solving skills
- Friendly and outgoing
- Excellent communication skills
- Point of sale operation
- Prospecting and telemarketing
- Policy and procedure adherence
- POS system operation
- Meeting deadlines
- Contract preparation
- Sales pipeline management
- Goal tracking
- Multi-tasking strength
- Calm demeanor
- Outgoing personality
- Reliable and punctual
- Problem-solving
- Excellent people skills
- Financial records oversight
- Positive and professional
- Upselling
- Product recommendations
- Listening skills
- Financial records analysis
- Client service
- Time management
- Exceeds sales goals
- Teamwork and collaboration
- Exceptional customer service
Certification
- P&C
- Life and Health
- Long term care & Med supp.
Timeline
Sales Associate
Walker Insurance Group
08.2020 - 02.2025
Sales Assistant
Allstate, Chris Humphrey Agency
08.2019 - 02.2020
Sales Agent
Nationwide, Brent King Insurance Services
11.2015 - 08.2019
Sales Agent Manager
Direct General Auto and Life Insurance
01.2005 - 10.2015
Some College (No Degree) - Elementary School Teaching
Lenoir Community College
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