Megan Lam
Charlotte,NC
Summary
Behavioral health professional prepared to bring valuable experience to new role. Known for implementing effective behavior plans and contributing to client progress. Proven ability to collaborate with team members and adapt to dynamic environments, leveraging skills in data-driven decision-making and client engagement. Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Behavioral Framework
08.2025 - Current
- Implemented individualized behavior intervention plans to enhance client engagement and progress.
- Collaborated with multidisciplinary teams to assess and track client development effectively.
- Developed training materials for new staff, promoting best practices in behavior analysis techniques.
- Monitored and documented client behavior, ensuring adherence to treatment protocols and consistency in data collection.
- Analyzed data trends to inform adjustments in treatment approaches, optimizing client outcomes continuously.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Conducted 5-hour sessions with clientele while implementing a behavior intervention plan.
- Monitored client progress, documenting data accurately to inform ongoing therapeutic adjustments and interventions.
Fulfillment Center Associate
Amazon
09.2021 - Current
- Unloaded inbound shipments and safely moved products to storage locations
- Helped with picking and packing, pallet building, and assembly
- Moved product from staging or storage areas into outbound trucks and trailers
- Moved cartons and totes from conveyor belts and placed on pallets or carts
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Operated material handling equipment to efficiently move products within fulfillment center.
Registered Behavioral Technician
Applied Behavior Center for Autism
05.2025 - 09.2025
- Implemented individualized behavior intervention plans to enhance client engagement and progress.
- Conducted regular assessments to track client development and adjust strategies accordingly.
- Collaborated with multidisciplinary teams to ensure cohesive care and communication for clients.
- Trained and mentored new staff in behavioral techniques and best practices for patient interaction.
- Engaged with up to 6 children per day.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
Server
Sushi 101
04.2023 - 08.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy by meticulously processing and serving food and beverages to customers.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Receptionist
AQ Nail Spa
03.2019 - 07.2021
- Answered questions about organization and provided callers with address, directions and other information
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Used sign-in sheets and other check-in procedures to track visitors on premises
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions
Cashier
Harris Teeter
01.2019 - 05.2021
- Greeted and informed customers of products, fostering positive store experiences
- Attended training to refresh on current procedures and learn process improvements
- Maintained inventory and store visual presentation to meet customer needs
- Built and maintained positive working relationships with co-workers
- Delivered service excellence through all points of contact
- Provided efficient and courteous service to customers
- Resolved and de-escalated issues to address customer concerns
- Processed cash, check and credit cards for customer purchases
- Arranged and replenished displays and merchandise racks to maintain store appearance
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
05-2025
Skills
- Proactive team member engagement
- Child psychology knowledge
- Professionalism
- Applied behavior analysis
- Discrete trial training
- Social skills development
- Behavior intervention plans
- Token economy systems
- Reinforcement procedures
- Special education collaboration
- Functional behavior assessment
Certification
- RBT - Registered Behavior Technician
Languages
Vietnamese
Timeline
Registered Behavior Technician
Behavioral Framework
08.2025 - Current
Registered Behavioral Technician
Applied Behavior Center for Autism
05.2025 - 09.2025
Server
Sushi 101
04.2023 - 08.2025
Fulfillment Center Associate
Amazon
09.2021 - Current
Receptionist
AQ Nail Spa
03.2019 - 07.2021
Cashier
Harris Teeter
01.2019 - 05.2021
Bachelor of Science - Psychology
University of North Carolina At Charlotte