Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hilary Council

Williamston

Summary

Dynamic and proactive professional with extensive experience at Hitch N Post, excelling in customer service and relationship building. Proven ability to increase sales through effective upselling and proficient use of POS systems. Recognized for training new staff and maintaining high standards of service, ensuring a positive dining experience for all guests.

Dependable, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Hitch N Post
04.2024 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Trained staff members on use of POS system.
  • Watched to help restocking of salad bar and buffet for lunch and dinner service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Answered phone calls to take orders, give information and document reservations.

Pharmacy Technician

Mast Pharmacy
02.2023 - 04.2024
  • Filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured, and compounded medications following standard procedures.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Managed opening and closing duties for pharmacy.

Service Crew Member

Shaws Barbecue
09.2021 - 02.2023
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Kept customers and crew areas organized.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Associate of Applied Science - Nursing

Pitt Community College
Winterville, NC
05-2028

Skills

  • Proactive team member engagement
  • Effective customer service skills
  • Proficient in POS systems
  • Reliable team member
  • Relationship builder

Certification

  • CPR,BLS Certified
  • In the process off obtaining my N.A 1 Certification as well as on the pre-nursing track at PCC.
  • Registered with the N.C Board Of Pharmacy


Timeline

Server

Hitch N Post
04.2024 - Current

Pharmacy Technician

Mast Pharmacy
02.2023 - 04.2024

Service Crew Member

Shaws Barbecue
09.2021 - 02.2023

Associate of Applied Science - Nursing

Pitt Community College

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Hilary Council