Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mechelle Coppala

Wilmington

Summary

Certified Pharmacy Technician III with extensive experience at retail and hospital settings, specializing in medication preparation and inventory management. Demonstrated success in improving customer service through strong communication and organizational abilities. Expertise in maintaining compliance with FDA and HIPAA regulations, ensuring medication safety and high-quality patient care.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician III

Novant Healthcare
Wilmington
04.2025 - Current
  • Assisted pharmacists in preparing prescriptions, including counting tablets and labeling bottles.
  • Monitored medication stock levels to maintain optimal inventory.
  • Conducted compliance packaging of prescribed medications into unit dose containers.
  • Checked expiration dates on drug products prior to dispensing.
  • Prepared IV admixtures under supervision of licensed pharmacist.
  • Maintained records of controlled substances dispensed in accordance with state regulations.
  • Performed administrative duties, including filing, data entry, and answering phones.
  • Adhered to federal, state, and local pharmacy technician laws.

Lead Allergy Technician

Wilmington Ears Nose & Throat
Wilmington
10.2017 - Current
  • Conducted skin allergy tests for environmental allergens in adult patients.
  • Formulated immunotherapy vaccines for mild to moderate allergic rhinitis sufferers.
  • Instructed patients on vaccine administration and symptoms of anaphylaxis identification.
  • Guided colleagues and trainees to uphold company protocols and best practices.
  • Maintained confidentiality and security of patient information.

Certified Pharmacy Technician

CVS Pharmacy
Carolina Beach
10.2016 - 10.2018
  • Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
  • Responsible for interacting and communicating with customers on phone or in person to determine and meet their merchandise requirements.
  • Perform responsibilities of cleaning the store to make it appear in an appealing and presentable manner.
  • Responsible for setting up seasonal displays before deadlines.
  • Maintain shoe sales inventory and replace defective merchandise.
  • Handle the tasks of coordinating with customers in selecting their merchandise.
  • Handle financial transactions correctly (Able to follow cash, credit card, and room charge procedures).
  • Demonstrate ability to utilizing suggestive selling techniques.

Shoe Specialist/ Sales Associate

Target
Goldsboro
05.2010 - 06.2011
  • Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
  • Responsible for interacting and communicating with customers on phone or in person to determine and meet their merchandise requirements.
  • Perform responsibilities of cleaning the store to make it appear in an appealing and presentable manner.
  • Responsible for setting up seasonal displays before deadlines.
  • Maintain shoe sales inventory and replace defective merchandise.
  • Handle the tasks of coordinating with customers in selecting their merchandise.
  • Handle financial transactions correctly (Able to follow cash, credit card, and room charge procedures).
  • Demonstrate ability to utilizing suggestive selling techniques.

Server

Ruby Tuesday
Goldsboro
10.2008 - 05.2010
  • Responsible for taking food and beverage order correctly and in a suitable fashion and enter orders into the online system.
  • In-depth knowledge of monitoring the flow of patrons and food and beverage items.
  • Responsible for maintaining sanitation and excellent condition of utensils, work area, and dining room.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.

Education

Bachelor of Science - Clinical Research

University of North Carolina At Wilmington
Wilmington, NC
05-2026

Associate of Science -

Cape Fear Community College
Wilmington, NC
01.2020

High School Diploma -

Eastern Wayne High School
Goldsboro, NC
01.2007

Skills

  • Telephone etiquette
  • Customer service
  • Time management
  • Organizational skills
  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Sterile technique
  • FDA and HIPAA compliance
  • Drug inventory control
  • Medication preparation
  • Medication safety protocols

Certification

  • Certified Pharmacy Technician (CPhT), 05/20/16 - Current
  • NC Board of Pharmacy Technician, 04/08/2016 - Current
  • American Academy of Otolarynic Allergy, 09/15/19 - Current
  • Basic Life Support

References

References available upon request.

Timeline

Certified Pharmacy Technician III

Novant Healthcare
04.2025 - Current

Lead Allergy Technician

Wilmington Ears Nose & Throat
10.2017 - Current

Certified Pharmacy Technician

CVS Pharmacy
10.2016 - 10.2018

Shoe Specialist/ Sales Associate

Target
05.2010 - 06.2011

Server

Ruby Tuesday
10.2008 - 05.2010

Bachelor of Science - Clinical Research

University of North Carolina At Wilmington

Associate of Science -

Cape Fear Community College

High School Diploma -

Eastern Wayne High School

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Mechelle Coppala