Mechelle Coppala
Wilmington
Summary
Certified Pharmacy Technician III with extensive experience at retail and hospital settings, specializing in medication preparation and inventory management. Demonstrated success in improving customer service through strong communication and organizational abilities. Expertise in maintaining compliance with FDA and HIPAA regulations, ensuring medication safety and high-quality patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician III
Novant Healthcare
Wilmington
04.2025 - Current
- Assisted pharmacists in preparing prescriptions, including counting tablets and labeling bottles.
- Monitored medication stock levels to maintain optimal inventory.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Checked expiration dates on drug products prior to dispensing.
- Prepared IV admixtures under supervision of licensed pharmacist.
- Maintained records of controlled substances dispensed in accordance with state regulations.
- Performed administrative duties, including filing, data entry, and answering phones.
- Adhered to federal, state, and local pharmacy technician laws.
Lead Allergy Technician
Wilmington Ears Nose & Throat
Wilmington
10.2017 - Current
- Conducted skin allergy tests for environmental allergens in adult patients.
- Formulated immunotherapy vaccines for mild to moderate allergic rhinitis sufferers.
- Instructed patients on vaccine administration and symptoms of anaphylaxis identification.
- Guided colleagues and trainees to uphold company protocols and best practices.
- Maintained confidentiality and security of patient information.
Certified Pharmacy Technician
CVS Pharmacy
Carolina Beach
10.2016 - 10.2018
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
- Responsible for interacting and communicating with customers on phone or in person to determine and meet their merchandise requirements.
- Perform responsibilities of cleaning the store to make it appear in an appealing and presentable manner.
- Responsible for setting up seasonal displays before deadlines.
- Maintain shoe sales inventory and replace defective merchandise.
- Handle the tasks of coordinating with customers in selecting their merchandise.
- Handle financial transactions correctly (Able to follow cash, credit card, and room charge procedures).
- Demonstrate ability to utilizing suggestive selling techniques.
Shoe Specialist/ Sales Associate
Target
Goldsboro
05.2010 - 06.2011
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
- Responsible for interacting and communicating with customers on phone or in person to determine and meet their merchandise requirements.
- Perform responsibilities of cleaning the store to make it appear in an appealing and presentable manner.
- Responsible for setting up seasonal displays before deadlines.
- Maintain shoe sales inventory and replace defective merchandise.
- Handle the tasks of coordinating with customers in selecting their merchandise.
- Handle financial transactions correctly (Able to follow cash, credit card, and room charge procedures).
- Demonstrate ability to utilizing suggestive selling techniques.
Server
Ruby Tuesday
Goldsboro
10.2008 - 05.2010
- Responsible for taking food and beverage order correctly and in a suitable fashion and enter orders into the online system.
- In-depth knowledge of monitoring the flow of patrons and food and beverage items.
- Responsible for maintaining sanitation and excellent condition of utensils, work area, and dining room.
- Prepare checks that itemize and total meal costs and sales taxes.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
Education
Bachelor of Science - Clinical Research
University of North Carolina At Wilmington
Wilmington, NC05-2026
Associate of Science -
Cape Fear Community College
Wilmington, NC01.2020
High School Diploma -
Eastern Wayne High School
Goldsboro, NC01.2007
Skills
- Telephone etiquette
- Customer service
- Time management
- Organizational skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Sterile technique
- FDA and HIPAA compliance
- Drug inventory control
- Medication preparation
- Medication safety protocols
Certification
- Certified Pharmacy Technician (CPhT), 05/20/16 - Current
- NC Board of Pharmacy Technician, 04/08/2016 - Current
- American Academy of Otolarynic Allergy, 09/15/19 - Current
- Basic Life Support
References
References available upon request.
Timeline
Certified Pharmacy Technician III
Novant Healthcare
04.2025 - Current
Lead Allergy Technician
Wilmington Ears Nose & Throat
10.2017 - Current
Certified Pharmacy Technician
CVS Pharmacy
10.2016 - 10.2018
Shoe Specialist/ Sales Associate
Target
05.2010 - 06.2011
Server
Ruby Tuesday
10.2008 - 05.2010
Bachelor of Science - Clinical Research
University of North Carolina At Wilmington
Associate of Science -
Cape Fear Community College
High School Diploma -
Eastern Wayne High School
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