Sofia Stroven
Wilmington
Summary
To apply my background in customer service, concessions operations, and volunteer coordination to support exceptional guest experiences at the Wilson Center, while gaining valuable professional development in my final semester of college.
Overview
4
4
years of professional experience
Work History
Barista
Social Coffee & Supply Co.
02.2022 - Current
- Delivered exceptional customer service in a fast-paced café, anticipating guest needs and resolving concerns with professionalism.
- Independently managed front-of-house operations, including POS transactions, cash reconciliation, product inventory, and compliance with safety standards.
- Assisted with event promotions and community engagement activities, contributing to smooth coordination and guest satisfaction.
- Trained and mentored new employees, modeling best practices in service, safety, and teamwork.
Retail & Guest Services Intern
Young Life – Washington Family Ranch
05.2024 - 08.2024
- Managed product inventory and placed food and supply orders, ensuring timely replenishment and operational efficiency during high-volume events.
- Collaborated with supervisors and co-interns on scheduling and event planning, coordinating staff assignments to meet operational needs.
- Supervised, trained, and motivated volunteer teams, delegating responsibilities and ensuring smooth guest experiences.
- Oversaw concessions and retail operations across coffee bar, snack bar, and merchandise venues, including cash handling, sales tracking, and inventory control.
Education
B.S. - Business Administration
University of North Carolina Wilmington
Wilmington, NC05.2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Exceptional customer service
- Safe food handling
Websites
Timeline
Retail & Guest Services Intern
Young Life – Washington Family Ranch
05.2024 - 08.2024
Barista
Social Coffee & Supply Co.
02.2022 - Current
B.S. - Business Administration
University of North Carolina Wilmington
Student Leadership
- LEADER & RESERVATION DELEGATE | 01/23 – Present
- Young Life College – Wilmington, NC
- Mentor students through one-on-one and group engagement, fostering meaningful relationships.
- Plan and coordinate weekly meetings, large group outreach events, and logistics for retreats.
- Serve as primary liaison with regional staff, managing communication and event coordination.
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