Maria Esmeralda Samora
Selma
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Duke University
11.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used EXCEL to schedule patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Sales Consultant
Verizon Wireless
11.2022 - 10.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Customer Service Associate
Lowes Home Improvment
05.2020 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
High School Diploma -
Clayton High School
Clayton, NC05.2020
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Critical Thinking
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Duke University
11.2023 - Current
Sales Consultant
Verizon Wireless
11.2022 - 10.2023
Customer Service Associate
Lowes Home Improvment
05.2020 - 11.2022
High School Diploma -
Clayton High School
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