Chelsea Barrington
Scheduling Coordinator
Rocky Point,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
FirstLight HomeCare
Murrells Inlet, South Carolina
05.2022 - Current
- Coordinated caregiver schedules to ensure timely client service delivery.
- Maintained accurate client and caregiver records in scheduling software.
- Communicated effectively with caregivers regarding schedule changes and updates.
- Assisted in onboarding new caregivers by explaining scheduling processes.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Send out frequent telephone or email reminders of scheduled meetings to participants.
- Provided support in resolving scheduling conflicts between employees.
- Developed strategies for improving efficiency within the scheduling process.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Customer Service Chat Representative
Spectrum
Myrtle Beach, South Carolina
01.2017 - 07.2021
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH 05.2001 -
High School Diploma -
Aynor High School
Conway, SC05.2014
Skills
- Scheduling tools expertise
- Exemplary customer service
- Conflict management strategies
- Time optimization
- Onboarding processes
- Problem-solving skills
- Client relationship development
- Multitasking efficiency
- Proficient in software
- Time management skills
- Office management
- Customer service and support
- Problem-solving
Timeline
Scheduling Coordinator
FirstLight HomeCare
05.2022 - Current
Customer Service Chat Representative
Spectrum
01.2017 - 07.2021
Bachelor of Science - Information Technology
Southern New Hampshire University
05.2001 -
High School Diploma -
Aynor High School