Malorie Autry
Peachland
Summary
Dedicated Patient Coordinator with a strong focus on enhancing patient flow, optimizing scheduling, and ensuring HIPAA compliance. Proven ability to deliver exceptional customer service and resolve patient inquiries effectively.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Akumin Imaging
Charlotte
05.2022 - Current
- Coordinated patient appointments and optimized schedule for maximum efficiency.
- Collaborated with medical staff to enhance patient flow and reduce wait times.
- Addressed patient inquiries and resolved concerns to ensure satisfaction and trust.
- Managed patient records and ensured compliance with privacy regulations.
- Trained new staff on patient coordination processes and systems used.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
Patient Service Specialist
Ortho Carolina
Monroe
04.2023 - 11.2023
- Facilitated appointment scheduling and coordinated follow-up care to enhance patient access to services.
- Coordinated patient intake processes and verified insurance information efficiently.
- Welcomed patients and verified their information to ensure accurate and efficient service delivery.
- Provided exceptional customer service to enhance patient satisfaction at Ortho Carolina.
- Resolved patient inquiries and issues promptly, contributing to improved overall patient experience.
- Collaborated with healthcare providers to ensure seamless patient communication and support.
- Managed patient records and maintained confidentiality in compliance with HIPAA regulations.
- Maintained strict confidentiality when dealing with sensitive information.
- Scheduled appointments and managed patient records using electronic health record software.
- Verified patient coverage prior to appointment scheduling.
- Ensured all required documentation was completed accurately before submitting claims.
- Processed payments from patients, including cash, check, or credit card transactions.
- Collected co-pays at time of visit according to office policy.
- Reviewed outstanding balances on accounts regularly to ensure accuracy.
Education
Cosmetology - Cosmetology
Stanly Community College
Albemarle, NC03-2015
High School Diploma -
Forest Hills High School
Marshville, NC06-2012
Some College (No Degree) - CNA Training
South Piedmont Community College
Monroe, NCSkills
- Patient intake coordination
- Appointment scheduling
- Medical record management
- Insurance verification
- HIPAA compliance
- Electronic health records
- Customer relationship management
Timeline
Patient Service Specialist
Ortho Carolina
04.2023 - 11.2023
Patient Coordinator
Akumin Imaging
05.2022 - Current
Cosmetology - Cosmetology
Stanly Community College
High School Diploma -
Forest Hills High School
Some College (No Degree) - CNA Training
South Piedmont Community College