Isabella Garcia
Beach Bagels
Cary
9
years of professional experience
Healthcare professional with high standard of excellence and results-driven approach. Proven experience in managing patient referral processes and enhancing patient intake systems. Known for strong collaboration skills and adaptability to evolving needs. Expertise in patient communication and administrative coordination.
Work History
New Patient Referral Coordinator
2 Years 2 Months- Coordinated new patient referrals, ensuring efficient processing and timely scheduling.
- Collaborated with healthcare providers to streamline referral workflows and improve patient experience.
- Utilized electronic medical record systems for accurate data entry and maintenance of patient information.
- Trained staff on referral protocols, contributing to increased team efficiency and adherence to best practices.
- Developed patient resource materials to facilitate understanding of the referral process and services offered.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Played a key role in the successful onboarding of new team members by providing comprehensive training and ongoing support.
- Ensured timely processing of referrals for improved patient satisfaction and reduced wait times.
- Served as a liaison between patients, healthcare providers, and insurance companies to resolve any discrepancies or issues related to referrals quickly and efficiently.
- Managed a high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
Cleaning Technician
2 Years 8 Months- Executed cleaning procedures to achieve pristine client homes
- Focused on identifying and correcting small details during cleaning to enhance overall quality.
- Maintained cleanliness and organization of supplies to ensure a professional work environment.
- Becoming preferred cleaner for multiple client’s based on performance and personality
- Becoming preferred cleaner for multiple clients based on performance and personality
Cleaning Crew
4 Years 3 Months- Cleaned beach condos, ensuring thorough sanitation of bathrooms, bedrooms, kitchens, living rooms, decks, and garages.
- Operated specialized cleaning equipment to ensure thorough sanitation and hygiene standards across diverse environments.
- Trained junior staff on effective cleaning techniques and safety protocols to enhance team performance.
- Implemented efficient cleaning schedules, optimizing workflow and reducing downtime during daily operations.
Crew Member/Cashier
4 Years 10 Months- 1. Provided customer service in a retail environment
- 2. Handled money transactions accurately at the cash register
- 3. Prepared food items according to health and safety standards
- 4. Performed maintained cleanliness of work area to ensure a safe and welcoming environment tasks to maintain a tidy workspace
Personal Shopper
1 Year 7 Months- Utilized time management skills and item location expertise to fulfill customer orders promptly. Completed order fulfillment process by efficiently releasing orders to customers.
- Curated personalized shopping experiences to enhance customer satisfaction and loyalty.
- Collaborated with store teams to ensure product availability and optimal merchandising standards.
- Provided expert advice on product selection based on customer preferences and trends.
Shift Manager
2 Years 2 Months- Leveraged experience in food industry to earn promotion to shift leader, mastering delegation, scheduling, and cash handling. Oversaw employee responsibilities and independently managed shifts.
- Supervised team operations during shifts, ensuring adherence to service and quality standards.
- Trained and mentored staff on customer service protocols and food safety practices.
- Implemented process improvements that enhanced operational efficiency and reduced wait times.
Crew Member/Cook
5 Months- Utilized critical thinking and time management to efficiently serve customers in a fast-paced environment. Applied food handling safety and sanitation procedures to ensure quality and safety standards, laying a solid foundation for future roles in the food industry.
- Operated kitchen equipment to prepare food items according to established recipes and safety standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Collaborated with team members to ensure timely food preparation during peak service hours.
Education
High school diploma
Skills
Referral tracking
Appointment scheduling
Patient scheduling
Patient intake coordination
Electronic patient charts
Data entry
Record maintenance
Clinical documentation
Insurance verification
Inter-provider coordination
Telephone triage
HIPAA regulations
Patient confidentiality
Medical terminology
Healthcare industry
Patient relationship management
Timeline
New Patient Referral Coordinator
Cape Fear Retinal Associates
05.2024 - CurrentRead More
Cleaning Technician
Beach Babes & Buckets
11.2023 - CurrentRead More
Cleaning Crew
Squared Away Cleaning
04.2022 - CurrentRead More
Crew Member/Cashier
Beach Bagels
09.2021 - CurrentRead More
Personal Shopper
Walmart
01.2020 - 08.2021Read More
Shift Manager
Del Taco
10.2018 - 12.2020Read More
Crew Member/Cook
Burger King
10.2017 - 03.2018Read More
Glendora High School
High school diploma
Read More