Mako Townsend
Asheville
Summary
Versatile professional with a background in customer service and high-volume dining environments. Known for strong order accuracy and time management, contributing to seamless service delivery and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
United States Air Force, USAF
Okinawa
01.2025 - 06.2025
- Supervised daily cleaning operations for base facilities and housing units.
- Trained and mentored housekeeping staff on proper cleaning techniques.
- Inspected work areas to ensure compliance with cleanliness standards.
- Coordinated scheduling of housekeeping staff to meet operational needs.
- Managed inventory of cleaning supplies and ordered replacements as needed.
Waitress/Cafe Staff
Jojo's Cafe
Tokyo
12.2023 - 11.2024
- Served international customers at a busy ski resort café during peak winter season.
- Managed multiple orders and tasks simultaneously in high-volume environment.
- Processed payments in Japanese yen and various foreign currencies at cash register.
- Ensured cleanliness of work area and restocked supplies to meet customer demand.
Restaurant Server
Setsu Niseko
12.2022 - 10.2023
- Took orders and served meals, ensuring smooth and pleasant dining experiences for guests.
- Collaborated with kitchen and front desk teams to streamline service flow and enhance guest satisfaction.
- Provided high quality service in a hotel restaurant to both domestic and international guests.
- Followed hygiene and cleanliness standards consistently.
Education
High School Diploma -
Iwate High School
Iwate, Japan03-2017
Skills
- Order accuracy
- Customer service
- Effective communication techniques
- Team collaboration
- Multitasking
- Time management
- Continuous learning mindset
Languages
Japanese
Native/ Bilingual
English
Full Professional
Timeline
Housekeeping Supervisor
United States Air Force, USAF
01.2025 - 06.2025
Waitress/Cafe Staff
Jojo's Cafe
12.2023 - 11.2024
Restaurant Server
Setsu Niseko
12.2022 - 10.2023
High School Diploma -
Iwate High School