Lyric Williams
Charlotte
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Patient Services Coordinator
Novant Health, Inc
12.2022 - Current
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Cross trained on Referrals
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Worked with patients to schedule tests and procedures.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
FC Associate
Amazon
03.2020 - 12.2022
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Selected packing materials based on size, quantity and fragility of package contents.
Bartender
Top Golf
10.2021 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Buffalo Wild Wings
08.2017 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Customer Service Representative
Wells Fargo
07.2017 - 11.2019
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Planned schedules and workflows based on expected customer demands.
Education
High School Diploma -
Porter Ridge High School
Indian Trail, NC06.2013
Skills
- Teamwork and Collaboration
- Patient Registration
- Sorting and Organizing
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Customer Account Management
- Upbeat and Positive Personality
- Appointment Scheduling
- Maintaining confidentiality
- Healthcare Systems Knowledge
References
Chelsea Monroe - (708) 897-5169
Jordan Taylor- (704) 287-6650
Regina Watkins (646) 474-7317
Timeline
Patient Services Coordinator
Novant Health, Inc
12.2022 - Current
Bartender
Top Golf
10.2021 - 08.2022
FC Associate
Amazon
03.2020 - 12.2022
Bartender
Buffalo Wild Wings
08.2017 - 03.2020
Lead Customer Service Representative
Wells Fargo
07.2017 - 11.2019
High School Diploma -
Porter Ridge High School
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