Katie Dunivant
Walkertown
Summary
Professional patient services expert prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Novant Health, Forsyth Medical Center
Winston-Salem, NC
01.2023 - Current
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Managed patient inquiries, providing accurate information and solutions to enhance satisfaction.
- Streamlined patient intake processes, improving accuracy of data collection and documentation.
- Collaborated with healthcare providers to optimize care delivery and address patient needs.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Retail Sales Associate
Salon Centric
Winston Salem, NC
11.2021 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
Sales Consultant
Target
Kernersville, NC
03.2019 - 06.2022
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Handled credit and debit card payment processing to complete purchasing experience.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
The Buckle
Winston Salem, NC
01.2018 - 12.2018
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Used technology resources to assist customers in locating and selecting items.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Associate of Science -
Surry Community College
Dobson, NC05-2028
Skills
- Policy and Procedure Adherence
- POS System Operation
- Customer Service
- Problem-Solving
- Verbal and Written Communication
- Customer Needs Assessment
- Time Management
- Flexible Schedule
- Cash Handling
- Insurance verification
- Healthcare systems
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Building Customer Relationships and Loyalty
- Strong organization
- Patient registration
- Post-discharge care coordination
Timeline
Patient Services Coordinator
Novant Health, Forsyth Medical Center
01.2023 - Current
Retail Sales Associate
Salon Centric
11.2021 - Current
Sales Consultant
Target
03.2019 - 06.2022
Sales Associate
The Buckle
01.2018 - 12.2018
Associate of Science -
Surry Community College
Education and Training
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