LUTHER WEATHERFORD
Asheville
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
16
16
years of professional experience
Work History
Overnight Stocker
Ingles Markets Inc
Asheville
01.2025 - Current
- Operate material handling equipment safely to move heavy packages.
- Work flexible hours, including weekends and holidays, to meet business needs.
- Sort packages to appropriate grocery isles.
- Break down packages and sort items to correct location and place in presentable fashion to promote a clean and neat store.
- Assist in setting up presentation areas for weekly sale items as needed.
- Assist with new hires and areas of focus.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Unloader
UPS
Mebane
10.2024 - 12.2024
- Ensured accuracy of orders by verifying quantities against packing lists.
- Communicated effectively with team members regarding shipment arrivals and departures.
- Unloaded parcels from truck with care to avoid damage.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Engaged in physical lifting of items when necessary, adhering to ergonomic lifting techniques.
- Collaborated with team members to streamline unloading procedures, improving overall efficiency.
- Assisted in the development of new unloading strategies to handle peak season volumes.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Implemented feedback from supervisors to improve unloading techniques and reduce breakage.
- Followed all safety regulations when handling heavy materials.
Retail Sales Associate
La Farm Bakery
Cary
08.2024 - 11.2024
- Computed purchases and received and processed cash or credit payment.
- Greeted customers upon entering the store and provided assistance.
- Placed special orders or called other stores to find desired items.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Bagged or packaged purchases and wrapped gifts.
- Provided product information and answered customer questions.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves with merchandise according to company standards.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Participated in team meetings and training sessions.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Offered suggestions for additional items that may be of interest to customers.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Package Handler
Fed Ex Ground
Durham
04.2024 - 09.2024
- Sorted packages to appropriate slide, line or belt for final distribution.
- Performed preventive maintenance on material handling equipment to ensure operational efficiency.
- Stacked boxes onto pallets in an efficient manner.
- Conducted package inspections for damage and reported discrepancies to supervisor.
- Assisted in training new employees on package handling processes.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Operated material handling equipment safely to move heavy packages.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
Machine Operator
Wolfspeed
Durham
03.2024 - 05.2024
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Inspect finished workpieces to ensure conformance with specifications.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Comply with company policies regarding quality control procedures.
- Carry out regular safety checks on machinery prior to operation.
- Verified production orders prior to starting set-up.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Prepared machine for production processes by equipping with required tools and parts.
- Unload finished products from machines onto conveyors or other transport systems.
- Load raw materials into machines according to specified measurements.
- Observe machine operations to detect any problems or defects in the finished product.
Customer Service Support Coordinator
Verizon Wireless
Wilmington
10.2016 - 08.2023
- Maintain professional communication with customers and peers while using cross-functional company resources and tools.
- Diagnose and solve problems for basic technical issues a customer may be experiencing with their current device.
- Actively listen to customers' issues and offer solutions that are exactly what they need.
- Provide knowledge of the billing process and explain in detail to customers what they can expect or see on their monthly bill.
- Demonstrate effective time management and the ability to prioritize and/or manage multiple tasks. Proven ability to work both with a team and independently in a virtual management environment.
- Team player dependable, flexible, and open to changing business practices and proven ability to work independently
- Strong working knowledge of ACSS, TRG, WHAT IF, other systems relating to customer care
- Crossed Trained for both Fraud & Core Overflow projects
- Good knowledge of Employee Accounts Concession programs and systems
- Worked in Greenville, SC customer service center from 10/25/16-11/17/18 and then transferred to Wilmington, NC customer service center on 11/18/18- present
- Completed assessments of client needs and preferences.
- Facilitated weekly support group meetings for clients.
- Monitored progress of clients' goals and objectives.
- Maintained accurate records of client interactions and services provided.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Worked with finance department to file receipts and reimbursements.
- Conducted research and summarized findings for executive review, supporting decision-making processes.
- Updated and maintained office policies and procedures manual, ensuring all practices are current and in line with industry standards.
Telemarketing Manager
Integral Resources, Inc
05.2009 - 10.2016
- Supervised 25-100+ representatives
- Provided training on new and updated political topics for both national and international
- Evaluated representatives on a daily basis to help improve not only daily but weekly/monthly goals
- Also provided live interactive calls for low performing employees in effort to keep daily goals at client expectations
- Interviewed prospective candidates for fundraising representative positions
- Helped establish call center procedures by with both clients and upper management to provide safe and care free work environment
- Made outbound calls soliciting funds for various nonprofit/political organizations
Education
High School or GED -
Gaston Community College
North Carolina, United StatesSkills
- Display Setup
- Order Processing
- Loss Prevention
- Customer Service
- Store Opening and Closing
- Product Recommendations
- Flexible Schedule
- Phone Etiquette
- Sales expertise
- Conflict Resolution
- Teamwork
- Cash Handling
- Stocking and Receiving
- Time Management
- POS System Operation
- Customer Assistance
- Retail Sales
- Loading and unloading
- Sorting and stacking
- Hazard avoidance
- Package handling
- Warehouse safety protocols
- Heavy lifting proficiency
- Proper lifting techniques
Languages
4
Timeline
Overnight Stocker
Ingles Markets Inc
01.2025 - Current
Unloader
UPS
10.2024 - 12.2024
Retail Sales Associate
La Farm Bakery
08.2024 - 11.2024
Package Handler
Fed Ex Ground
04.2024 - 09.2024
Machine Operator
Wolfspeed
03.2024 - 05.2024
Customer Service Support Coordinator
Verizon Wireless
10.2016 - 08.2023
Telemarketing Manager
Integral Resources, Inc
05.2009 - 10.2016
High School or GED -
Gaston Community College