Lucy Gummow
Raleigh
Summary
Dynamic customer service representative with a proven track record at King Insurance, adept at statistical analysis and risk assessment. Successfully streamlined processes to enhance accuracy in insurance records, demonstrating strong empathy and task prioritization. Skilled in data interpretation, I effectively resolved discrepancies, ensuring compliance and fostering client satisfaction.
Overview
1
1
year of professional experience
Work History
CSR
King Insurance
San Juan Capistrano
08.2024 - Current
- Process lender changes efficiently to maintain accurate insurance records for clients and mortgage companies.
- Handle returned mail, and update client information to ensure timely communication and document delivery.
- Run and interpret CLUE (Comprehensive Loss Underwriting Exchange) reports to support underwriting and policy servicing.
- Assist clients with general policy questions, and provide support with endorsements, billing, and coverage changes.
- Communicate with insurance carriers and lenders to resolve account discrepancies, and maintain compliance.
Education
Bachelor of Science in Actuarial Science - Actuarial Science
Appalachian State University
Boone, NC05-2028
Skills
- Statistical analysis
- Risk assessment
- Data visualization
- Financial modeling
- Data interpretation
- Customer service
- Assertiveness
- Task prioritization
- Proofreading
- Typing proficiency
- Empathy and patience
- Appointment scheduling
Affiliations
- Part-time job during school year – Balanced 12+ hours/week while maintaining full-time coursework
- Family responsibilities – Oldest of four; support with caregiving and household responsibilities
- Financially independent – Pay rent and manage monthly budgeting as a full-time student
- Regular Communication Skills Practice – Maintain professional relationships through customer service experience
Accomplishments
- Earned promotion to advanced responsibilities at King Insurance, including handling lender changes and CLUE reports
- Dean’s List, Appalachian State University – Fall 2024 & Spring 2025
- Maintained strong academic performance while working part-time and living independently
- Graduated High School with a 4.2 GPA and Magna Cum Laude honors
- Successfully manage work-school-life balance as a full-time college student and oldest sibling
Coursework
- Calculus I & II
- Intro to Statistics
- Principles of Accounting
- Microeconomics
Timeline
CSR
King Insurance
08.2024 - Current
Bachelor of Science in Actuarial Science - Actuarial Science
Appalachian State University