Summary
Overview
Work History
Education
Skills
Courses
Timeline
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Javohnia Lucas

Javohnia Lucas

Durham

Summary

Customer Service Specialist with over 7 years of experience in project management, team collaboration, and customer service excellence. Demonstrates a strong ability to streamline processes, reduce resolution times, and enhance customer satisfaction through innovative training and cross-functional teamwork. Committed to leveraging data analysis and adaptability to drive company growth and deliver comprehensive solutions.

Overview

8
8
years of professional experience

Work History

CSR Insurance Specialist-Remote

Virginia Insurance MarketPlace
09.2023 - Current
  • Analyze complex insurance policies, providing tailored solutions to clients. Streamline processes for efficient claim handling, reducing resolution time.
  • Drive customer satisfaction through prompt, accurate policy information. Consistently meet performance targets, contributing to company growth.
  • Guide clients through insurance options, ensuring comprehensive coverage. Collaborate with underwriters to address unique client needs.
  • Meticulously review policy documents for accuracy. Maintain up-to-date knowledge of industry regulations, ensuring compliance in all interactions.

Physical Therapist Assistant

Almozt Like Moms Care
08.2020 - 12.2023
  • Provided compassionate physical therapy assistance, enhancing patient mobility and quality of life. Collaborated with team to develop tailored treatment plans.
  • Implemented innovative rehabilitation techniques, leading to faster recovery times. Tracked patient progress meticulously, adjusting therapies for optimal outcomes.
  • Analyzed complex patient cases, devising effective treatment strategies. Utilized evidence-based practices to ensure best-in-class care and rehabilitation.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.

Customer Service Specialist

Spectrum
02.2021 - 08.2023
  • Streamlined customer support processes, reducing average resolution time and boosting satisfaction scores. Implemented new training protocols for team efficiency.
  • Fostered strong relationships with cross-functional teams to resolve complex customer issues. Contributed to developing best practices for seamless service delivery.
  • Optimized support processes, slashing resolution times and elevating satisfaction scores. Devised innovative training methods to boost team performance.

Administrative Assistant

Straight walk family services
08.2017 - 09.2019
  • Managed office operations, streamlined filing systems, and coordinated schedules for Straight Walk Family Services, enhancing organizational efficiency.
  • Provided crucial administrative support to family services team, ensuring smooth operations and enabling staff to focus on client care.

Education

Associates in Arts -

Wilson Community College
Wilson, NC
06.2017

Skills

  • Project coordination
  • Customer engagement
  • Cross-functional collaboration
  • Effective conflict resolution
  • Statistical analysis
  • Flexible problem-solving

Courses

  • Physical Therapy , Aug 2017 - Nov 2019
  • North Carolina Central University

Timeline

CSR Insurance Specialist-Remote

Virginia Insurance MarketPlace
09.2023 - Current

Customer Service Specialist

Spectrum
02.2021 - 08.2023

Physical Therapist Assistant

Almozt Like Moms Care
08.2020 - 12.2023

Administrative Assistant

Straight walk family services
08.2017 - 09.2019

Associates in Arts -

Wilson Community College

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Javohnia Lucas