Lisette Reyes
Clayton
Summary
Dynamic and results-driven professional with extensive management experience, excelling in quality assurance and loss prevention. Proven track record in inventory management and effective delegation, enhancing team performance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Evening Manager
FOOD LION
NC
02.2016 - Current
- Directly responsible for supervision of department managers and quality assurance associates
- Provide instruction and direction to all store associates to ensure that they understand their role and become self-sufficient
- Provide coaching for associates to recognize and prevent losses
- Schedule employees for center store quality assurance
- Balance and ensure funds at closing
- Check inventory
- Monitor shrink
Grocery Manager
FOOD LION
NC
04.2015 - 02.2016
- Managed Grocery Department
- Trained and supervised all associates in the Grocery Department
- Supervised head stocker and stockers within the store
- Managed operation of the store and responsible for providing direction and instruction to all store associates in the absence of all other MODs
- Maximized sales through excellent customer service and minimized shrink
- Responsible for all grocery orders
- Maintained proper product level and inventory control of grocery shelves and backroom to include proper ordering and rotation
- Kept grocery shelves and backroom clean and organized
- Responsible for building end caps and proper maintenance throughout the ad period
Specialty Merchandise Associate
FOOD LION
NC
08.2013 - 04.2015
- Verified specialty items inventory to determine quantity to be ordered, and for the loss prevention report
- Reconciled inventory with quantity listed in scanner gun; adjusted quantity, as needed
- Placed all organic items orders
- Maintained stock for specialty items
Customer Service Associate
FOOD LION
NC
10.2009 - 08.2013
- Supervised cashiers
- Addressed customer concerns and complaints
- Printed daily reports
- Reconciled actual transactions
- Reconciled safe and cashier tills
- Processed Western Union and money order requests
- Processed returns and refunds
Customer Service Representative
TWO MEN AND A TRUCK
Durham
03.2007 - 06.2009
- Conducted interviews
- Made hiring decisions for movers and drivers
- Processed employment applications
- Performed criminal background checks, employment verification, and in-house random drug testing for movers and drivers
- Performed occasional payroll duties
- Provided customers with quotes for local and long-distance moving services by phone and email
- Addressed customer complaints
- Processed customer payments
- Processed damage claims
- Scheduled on-site estimates
- Scheduled moving and packing services
- Created daily schedule for movers and drivers
- Dispatched movers and drivers
- Prepared daily paperwork for each move
- Sold boxes and packing supplies
- Maintained inventory of supplies and ordered supplies, as needed
- Served as manager when owners were away
- Performed other general office tasks, as necessary
Education
Paralegal Studies -
Florida Metropolitan University
Tampa, FL01.2001
Certified Food Safety Manager -
National Registry of Food Safety Professionals
Skills
- Quality assurance
- Loss prevention
- Delegation and supervision
- Customer service focus
- Inventory management
- Ordering and scheduling
- Receiving and distribution
Timeline
Evening Manager
FOOD LION
02.2016 - Current
Grocery Manager
FOOD LION
04.2015 - 02.2016
Specialty Merchandise Associate
FOOD LION
08.2013 - 04.2015
Customer Service Associate
FOOD LION
10.2009 - 08.2013
Customer Service Representative
TWO MEN AND A TRUCK
03.2007 - 06.2009
Paralegal Studies -
Florida Metropolitan University
Certified Food Safety Manager -
National Registry of Food Safety Professionals