Ashley Griffin
Edenton
Summary
Dynamic customer service leader with extensive experience at Food Lion, recognized for enhancing customer satisfaction and reducing complaints through effective problem resolution. Proven ability in staff training and development, fostering teamwork, and implementing successful merchandising strategies that increased sales. Strong communicator and adept at managing operations efficiently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Evening Manager
Food Lion
03.2024 - Current
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Developed strong relationships with vendors, negotiating better pricing options for products and services.
- Fostered a supportive work environment that encouraged teamwork while empowering individual employees.
- Mentored team members, resulting in improved performance and job satisfaction.
- Monitored employee performance through regular evaluations, providing constructive feedback as needed to support growth and development.
- Increased sales through effective merchandising strategies and promotional displays.
- Identified areas of improvement within the store''s operations; implemented necessary changes leading to increased efficiency.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Ensured compliance with company policies and procedures while maintaining high standards of professionalism among staff members.
- Collaborated with other managers to develop strategies for improving overall store performance.
PT Customer Service Leader
Food Lion
06.2019 - 01.2021
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Customer Service Manager
Food Lion
07.2023 - 03.2024
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
Assistant Customer Service Manager
Food Lion
12.2022 - 07.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Food Lion to Go Lead
Food Lion
01.2021 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
FT Produce Sales Associate
Food Lion
05.2018 - 06.2019
- Collaborated with store management to address any customer complaints or concerns related to the produce section effectively resolving issues quickly.
- Developed strong relationships with vendors, negotiating favorable terms that benefited the store''s bottom line.
- Ensured the highest standards of food safety by diligently following sanitation guidelines and procedures.
- Managed order placement process efficiently, adjusting quantities based on seasonal availability and customer demand trends.
PT Sales Associate Cashier
Food Lion
07.2014 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
College of The Albermarle
Elizabeth City, NCChowan University
Murfreesboro, NCSkills
- Customer service focus
- Staff training and development
- Delegation and supervision
- Health and safety compliance
- Budgeting and financial management
- Employee scheduling
- POS system operation
- Decision-making capacity
- Customer service
- Conflict resolution
- Complaint handling
- Sales leadership
- Visual merchandising
- Strong leadership
- Staff training experience
- Staffing management
- Positive attitude
- Team performance monitoring
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Team building
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
- Managing operations and efficiency
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Hiring and training
- Employee training
- Goal setting
- Good judgment
- Staff management
- Interpersonal communication
- Task delegation
- Quality control
Certification
Food and Safety Drug Administration
Timeline
Evening Manager
Food Lion
03.2024 - Current
Customer Service Manager
Food Lion
07.2023 - 03.2024
Assistant Customer Service Manager
Food Lion
12.2022 - 07.2023
Food Lion to Go Lead
Food Lion
01.2021 - 12.2022
PT Customer Service Leader
Food Lion
06.2019 - 01.2021
FT Produce Sales Associate
Food Lion
05.2018 - 06.2019
PT Sales Associate Cashier
Food Lion
07.2014 - 05.2018
College of The Albermarle
Chowan University
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