Lillie Smith
Waxhaw
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Strong leadership and problem-solver. Strong independent decision making to positively impact company success. Organized and dependable candidate will take on multiple priorities with a positive attitude.
Overview
26
26
years of professional experience
Work History
Server
Jekyll And Hyde Taphouse And Grill
Waxhaw
10.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed orders accurately using the point-of-sale system.
- Delivered food and beverages promptly to ensure guest satisfaction.
Customer Service Representative
TSI Services
Remote
04.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and made payments through account also making any changes as needed, improving overall user experience.
Server
Hobes Restaurant & Bar
Fort Mill
11.2022 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Reset and cleaned tables quickly to prepare for new customers.
Server
Hickory Tavern
Indian Land
08.2022 - 11.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
Warehouse Worker
McKesson
Rock Hill
06.2021 - 10.2021
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Cashier/Cook
The Habit Burger Grill
Indian Land
10.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems.
- Built relationships with customers to encourage repeat business.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Restaurant Hostess
701 Main
Waxhaw
01.2000 - 05.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diplom -
Parkwood High School
Monroe, NCSkills
- Account Overlook/Updating
- Paperwork Processing
- Call Management
- Consultative Sales
- Data Entry
- Problem-Solving abilities
- Order Processing/fulfillment
- Critical Thinking
- Assembly and Production
Timeline
Server
Jekyll And Hyde Taphouse And Grill
10.2025 - Current
Customer Service Representative
TSI Services
04.2023 - 12.2023
Server
Hobes Restaurant & Bar
11.2022 - 01.2023
Server
Hickory Tavern
08.2022 - 11.2022
Warehouse Worker
McKesson
06.2021 - 10.2021
Cashier/Cook
The Habit Burger Grill
10.2020 - 05.2021
Restaurant Hostess
701 Main
01.2000 - 05.2020
High School Diplom -
Parkwood High School