Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAVEN MARTIN

Pilot Mountain,NC

Summary

Motivated and dedicated hardworker with a flexible schedule and willing to work weekends or any time that i'm needed. Dependable, punctual, fast learning and looking for the opportunity to find a career to continuously learn and grow within the company. I work collaboratively with team members but also work well independently and always ready to go beyond basic assignments to provide excellent customer service.

Overview

7
7
years of professional experience

Work History

Server

Town & Country Restaurant
05.2022 - Current
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
  • Answered phones to take orders for customer pick up.
  • Entered orders and processed payments using till system.
  • Took customers food orders on order slips, memorized orders and entered orders into computers for transmission to kitchen staff.
  • Answered customer menu questions and offered suggestions based on individual preferences.
  • Used slow periods to restock serving stations and wrap silverware.
  • Promoted great customer service by remaining attentive to guest needs.
  • Trained new servers in restaurant procedures and customer service standards.
  • Took orders, made drinks and provided refills for guests.
  • Showed enthusiasm and knowledge about new products and special promotions.
  • Greeted all guests with smile and friendly welcome.

Order Entry Processor

Steel Buildings and Structures
11.2024 - 04.2025
  • Scanned dealer-submitted carport and building orders into the system.
  • Generated sales invoices by itemizing building features including size, walk-in doors, garage doors, and windows.
  • Contacted customer to verify foundation readiness and permit requirements for installation scheduling.

Branch Representative

Royalty Finance
07.2024 - 11.2024
  • Process loan applications and set up appointments to close approved personal loans.
  • Make outbound calls on delinquent accounts to collect balances on the debt.
  • Take incoming phone calls to service loans including answering questions pertaining to accounts, taking payments on existing loans, and setting up payment arrangements.
  • Prepare correspondence through mail, email, and text messages.
  • Use skip tracing and other methods to collect account balances.
  • Skilled in using various software applications and programs including Compass, Microsoft Office and Adobe.

Warehouse Order Picker

Hanesbrands
04.2021 - 05.2022
  • Processed high volume of orders daily and consistently met production targets.
  • Located merchandise, packaged items and handled associated documentation to fulfill orders.
  • Used labeling software and specialized printers to generate and print product labels.
  • Picked proper items and quantities according to pick lists.
  • Counted stock through daily cycles and documented data in computer database.
  • Kept inventory records accurate by conducting routine counts and complete audits of available products.
  • Navigated storage system to locate items for order fulfillment.
  • Requested new items from suppliers based on customer demand, current stock levels and planned promotions.

Money Center And Customer Service Associate

Walmart
01.2018 - 03.2021
  • Answered incoming telephone calls and provided information regarding store hours, location and policies.
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • Engaged with customers to understand needs, resolve issues, and answer product questions.
  • Balanced registers by counting cash, depositing cash frequently throughout day and determining end-of-day balance.
  • Processed financial transactions such as check cashing, money orders and money transfers through Moneygram Ria Services.
  • Remained calm, composed and polite to deescalate aggressive customer behavior.

Education

High School Diploma -

Homeschooled
Pinnacle, NC
05.2018

Skills

  • Multitasking
  • Excellent Communication
  • Customer Loan Processing
  • Payment Processing
  • Data Entry
  • Self Motivation
  • Complaint Handling
  • Appointment Scheduling
  • Account Management
  • Account updating
  • Cash Drawer Balancing
  • Cash Handling
  • Refunds and Exchanges
  • Payment Collection
  • Check Cashing
  • Customer Service
  • Account Services
  • Inbound and Outbound Phone Calls
  • Typing
  • Sorting and Filing

Timeline

Order Entry Processor

Steel Buildings and Structures
11.2024 - 04.2025

Branch Representative

Royalty Finance
07.2024 - 11.2024

Server

Town & Country Restaurant
05.2022 - Current

Warehouse Order Picker

Hanesbrands
04.2021 - 05.2022

Money Center And Customer Service Associate

Walmart
01.2018 - 03.2021

High School Diploma -

Homeschooled

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