LEXI BURNS
Apex
Summary
Dedicated professional with a strong work ethic and a proven ability to enhance business performance. Demonstrates adaptability in both individual and team settings, effectively driving company objectives. Results-oriented with a focus on growth and efficiency, consistently meeting organizational needs and increasing service value.
Overview
10
10
years of professional experience
Work History
Optometric Technician
My Eye Doctor
2346 Walnut St, Cary, NC 27518
10.2025 - Current
- Assisted optometrists in performing diagnostic tests using advanced ophthalmic equipment.
- Conducted preliminary eye examinations, obtaining patient history and updating medical records efficiently.
- Educated patients on contact lens use, care procedures, and eyewear options to enhance satisfaction.
- Streamlined patient scheduling processes, improving appointment flow and reducing wait times significantly.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
CONCESSIONS MANAGER
THE JORDAN LAKE CHRISTMAS TREE FARM
Apex, NC
11.2016 - Current
- Established customer relationships through active listening and prompt follow-up, increasing customer satisfaction.
- Supervised concession staff to ensure compliance with company policies and quality standards.
- Maintained organized and clean concession area, enhancing customer experience through effective upselling.
- Supervised concession staff, ensuring adherence to company policies and quality standards for consistent service delivery.
- Maintained organized and clean concession area, improving customer experience and facilitating effective upselling.
- Established effective customer relationships through active listening and prompt follow-up communication.
- Trained new employees on safety procedures and operational protocols for product presentation.
Relationship Banker
Fidelity Bank
Siler City, North Carolina
04.2024 - 09.2025
- Established long-term customer relationships through personalized service and support.
- Educated customers on banking products and services, enhancing their financial literacy and decision-making.
- Maintained accurate records of customer transactions and interactions.
- Collaborated with team members to develop customer service strategies, improving overall service quality.
JOB FILE COORDINATOR
SERVPRO OF LEE AND SOUTH CHATHAM COUNTIES
Pittsboro, NC
10.2022 - 01.2024
- Resolved escalated customer issues efficiently, ensuring compliance with company policy.
- Coordinated schedules and monitored deadlines while managing resources for project managers.
- Communicated with internal staff and external vendors to promptly address and resolve issues.
- Responded to customer inquiries via phone and email, ensuring timely resolution of problems.
- Maintained communication with clients and supervisors regarding project status and scope changes.
- Provided comprehensive administrative support, including scheduling appointments and preparing reports.
- Utilized software systems for data entry, document drafting, and review.
Education
Associate of Applied Science - ACCOUNTING AND FINANCE
CENTRAL CAROLINA COMMUNITY COLLEGE
Sanford, NC05-2024
Skills
- Data entry and analysis
- Customer service excellence
- Schedule management
- Document control
- Financial oversight
- Staff supervision
Timeline
Optometric Technician
My Eye Doctor
10.2025 - Current
Relationship Banker
Fidelity Bank
04.2024 - 09.2025
JOB FILE COORDINATOR
SERVPRO OF LEE AND SOUTH CHATHAM COUNTIES
10.2022 - 01.2024
CONCESSIONS MANAGER
THE JORDAN LAKE CHRISTMAS TREE FARM
11.2016 - Current
Associate of Applied Science - ACCOUNTING AND FINANCE
CENTRAL CAROLINA COMMUNITY COLLEGE