LEXI BURNS
Apex
Summary
Dedicated professional with a strong work ethic and a proven ability to enhance business performance. Demonstrates adaptability in both individual and team settings, effectively driving company objectives. Results-oriented with a focus on growth and efficiency, consistently meeting organizational needs and increasing service value.
Overview
10
10
years of professional experience
Work History
Optometric Technician
My Eye Doctor
2025.10 - Current
- Assisted optometrists in performing diagnostic tests using advanced ophthalmic equipment.
- Conducted preliminary eye examinations, obtaining patient history and updating medical records efficiently.
- Educated patients on contact lens use, care procedures, and eyewear options to enhance satisfaction.
- Streamlined patient scheduling processes, improving appointment flow and reducing wait times significantly.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
CONCESSIONS MANAGER
THE JORDAN LAKE CHRISTMAS TREE FARM
2016.11 - Current
- Established customer relationships through active listening and prompt follow-up, increasing customer satisfaction.
- Supervised concession staff to ensure compliance with company policies and quality standards.
- Maintained organized and clean concession area, enhancing customer experience through effective upselling.
- Supervised concession staff, ensuring adherence to company policies and quality standards for consistent service delivery.
- Maintained organized and clean concession area, improving customer experience and facilitating effective upselling.
- Established effective customer relationships through active listening and prompt follow-up communication.
- Trained new employees on safety procedures and operational protocols for product presentation.
Relationship Banker
Fidelity Bank
2024.04 - 2025.09
- Established long-term customer relationships through personalized service and support.
- Educated customers on banking products and services, enhancing their financial literacy and decision-making.
- Maintained accurate records of customer transactions and interactions.
- Collaborated with team members to develop customer service strategies, improving overall service quality.
JOB FILE COORDINATOR
SERVPRO OF LEE AND SOUTH CHATHAM COUNTIES
2022.10 - 2024.01
- Resolved escalated customer issues efficiently, ensuring compliance with company policy.
- Coordinated schedules and monitored deadlines while managing resources for project managers.
- Communicated with internal staff and external vendors to promptly address and resolve issues.
- Responded to customer inquiries via phone and email, ensuring timely resolution of problems.
- Maintained communication with clients and supervisors regarding project status and scope changes.
- Provided comprehensive administrative support, including scheduling appointments and preparing reports.
- Utilized software systems for data entry, document drafting, and review.
Education
Associate of Applied Science - ACCOUNTING AND FINANCE
CENTRAL CAROLINA COMMUNITY COLLEGE
Sanford, NC2024-05
Skills
- Data entry and analysis
- Customer service excellence
- Schedule management
- Document control
- Financial oversight
- Staff supervision
Timeline
Optometric Technician
My Eye Doctor
2025.10 - Current
Relationship Banker
Fidelity Bank
2024.04 - 2025.09
JOB FILE COORDINATOR
SERVPRO OF LEE AND SOUTH CHATHAM COUNTIES
2022.10 - 2024.01
CONCESSIONS MANAGER
THE JORDAN LAKE CHRISTMAS TREE FARM
2016.11 - Current
Associate of Applied Science - ACCOUNTING AND FINANCE
CENTRAL CAROLINA COMMUNITY COLLEGE