Kesha Witten
Greensboro
Summary
Dynamic Optometric Technician with extensive experience at Battleground Eye Care, excelling in patient education and insurance billing. Proven ability to enhance clinic efficiency through effective appointment scheduling and exceptional customer service. Certified paraoptometric assistant skilled in diagnostic imaging and data management, fostering strong client relationships and ensuring optimal patient care.
Overview
15
15
years of professional experience
Work History
Optometric Technician
Battleground Eye Care
07.2022 - 01.2026
- Assisted in patient intake and data entry to ensure accurate record-keeping.
- coding procedures for billing and verification of insurance.
- Supported optometrists during patient examinations by providing necessary tools and instruments.
- Educated patients on proper contact lens care and usage guidelines.
- Scheduled appointments and handled patient inquiries efficiently to enhance customer service experience.
- Managed inventory of optical supplies to maintain adequate stock levels for daily operations.
- Conducted preliminary tests, including visual acuity and tonometry, to support diagnostic processes.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Assisted optometrists with examinations by preparing equipment and maintaining a sterile environment.
- Collaborated with suppliers to ensure timely restocking of high-quality optical products.
Optometric Technician
Vision Source Eye Center of the Triad
02.2020 - 07.2022
- Collaborated with team members to streamline workflows and improve overall clinic efficiency.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
EEG Technician
CAMC Women And Children's Hospital
09.2018 - 02.2020
- Conducted EEG tests to diagnose neurological conditions in patients.
- Analyzed and interpreted EEG data to ensure accurate results.
- Collaborated with neurologists to discuss findings and treatment plans.
- Trained junior technicians on EEG procedures and equipment handling.
- Maintained equipment calibration and performed routine maintenance checks.
- Educated patients on test procedures, ensuring understanding and compliance.
Office Manager
Earl Nelson & Associates
07.2011 - 09.2018
- Streamlined office operations through efficient scheduling and resource allocation processes.
- Enhanced collaboration and workflow efficiency by leading cross-departmental communication initiatives.
- Developed and optimized filing systems for quick access to critical documentation.
- Negotiated contracts with vendors, effectively managing relationships for supplies and services.
- Tracked expenses to optimize operational costs while overseeing budget management.
- Facilitated recruitment efforts by conducting interviews and onboarding new employees.
- Managed daily workflows to ensure operational continuity and efficiency.
- Processed patient billing information utilizing electronic health record systems.
Education
Associate of Science -
West Virginia State College
Institute WVAssociate of Science - Medication Tech
Durham Technical Community College
Durham, North Carolina, NCHigh School Diploma -
South Charleston High
South Charleston, WVSkills
- Visual field testing
- Appointment scheduling
- Retinal photography
- Diagnostic imaging
- Insurance billing and processing
- Paperwork management
- Pre-testing procedures
- Patient education
- Eye health assessment
- EHR management
- Certified paraoptometric assistant
- First aid certification
- Customer service and support
- Multitasking skills
- Professional demeanor
- Medical coding and billing
- Insurance verification
- Data entry and management
- Client relationship management
- Financial analysis
Timeline
Optometric Technician
Battleground Eye Care
07.2022 - 01.2026
Optometric Technician
Vision Source Eye Center of the Triad
02.2020 - 07.2022
EEG Technician
CAMC Women And Children's Hospital
09.2018 - 02.2020
Office Manager
Earl Nelson & Associates
07.2011 - 09.2018
Associate of Science -
West Virginia State College
Associate of Science - Medication Tech
Durham Technical Community College
High School Diploma -
South Charleston High