Summary
Overview
Work History
Education
Skills
Websites
Community Service
WEBSITE, PORTFOLIO AND PROFILES
Timeline
Generic

LEVI RUSSO

Wilmington

Summary

Driven and accomplished professional with a background in administrative and customer service roles, notably at Novant Health Urology and Skin Care Physicians of Georgia. Excelled in multitasking, managing patient relations, and streamlining operations through proficient use of Microsoft Office and EMR software. Demonstrated leadership by significantly improving customer satisfaction (4.9 stars) and operational efficiency. Skilled in HIPAA compliance and interdepartmental coordination, displaying exceptional organizational and communication abilities.

Overview

7
7
years of professional experience

Work History

Patient Services Coordinator

Novant Health, Inc
10.2024 - Current


  • Obtained authorizations imaging orders and any continuation of care referrals.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Facilitated communication between patients and various departments and staff.

Cook

Girls With Dough
07.2024 - Current
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Receptionist, Precertification Specialist, and Referrals

Skin Care Physicians of Georgia
07.2022 - 07.2024
  • Responsible for checking in and checking out patients, insurance screening, updating patient demographics, extended geographical coverage of satellite clinics for check-in/check-out, creating patient charts for referrals, multitasking with answering phones, greeting patients, handling pre-certifications and authorizations for surgeries, calculating deposits and estimates for procedures, scheduling appointments for referrals
  • Handled cash and credit card payments with accuracy.
  • Answered phones professionally in accordance with organizational protocols.
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner.
  • Assisted in resolving customer complaints and disputes.
  • Developed effective working relationships with clients to ensure satisfaction with services provided.
  • Utilized Microsoft Office Suite to create professional documents for internal use or external distribution.

Shift Lead & Customer Service Representative

Marco's Pizza
08.2020 - 12.2021
  • Initial contact and lead for customer service, frontline operations, managed daily revenue, maintained lobby area, developed skillset in all areas of the production
  • Promoted to management position after only 6 months
  • Trained new hires on the proper use of equipment, job duties, and safety regulations.
  • Managed store closing and opening procedures to ensure safety and security.

Crew Member

Macon Swirls & Macon Pizza Company
02.2019 - 07.2020
  • Primarily production line work, cleaning and closing procedures
  • Prepared food items following established recipes and safety guidelines.
  • Coordinated with other crew members to complete assigned tasks quickly and effectively.
  • Operated kitchen equipment safely according to standard operating procedures.
  • Held team members accountable during shift by effectively coaching to improve performance.

Education

High School Diploma -

Academy for Classical Education
Macon, GA

Bachelor of Applied Science (BASc) - Healthcare Management

Georgia Military College
Milledgeville, GA
06.2024

Associates of Science - Psychology in Applied Psychology

Georgia Military College
Milledgeville, GA
12.2022

Skills

  • Time management
  • Analytical Thinking & Decision-Making
  • Verbal and written communication
  • Utilization of Microsoft Word, Excel, and Outlook
  • Navigating EMA e EMR software
  • HIPAA compliance Certification
  • OSHA compliance Certification
  • Understanding of ICD-10 & CPT codes for surgeries and radiology
  • EMR
  • Insurance billing
  • Processing copays & payments during patient visits
  • Records Management
  • Correspondence Management
  • Task Prioritization
  • Referral Coordination

Community Service

Rescue Mission of Middle Georgia, Volunteer, Macon, GA, 2017-11, 2023-04, Grew ability to work independently while completing assigned tasks without direct supervision., Observed rules and safety regulations of organization while carrying out assigned tasks., Developed strong communication skills while providing customer service to visitors at volunteer center., Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects., Served meals at soup kitchens and food pantries to alleviate hunger in the community., Delivered meals to community members in need at Thanksgiving, Christmas and Good Friday, Provided direct assistance to individuals in need, offering companionship and support.

WEBSITE, PORTFOLIO AND PROFILES

https://www.linkedin.com/in/levi-russo581450230?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app

Timeline

Patient Services Coordinator

Novant Health, Inc
10.2024 - Current

Cook

Girls With Dough
07.2024 - Current

Receptionist, Precertification Specialist, and Referrals

Skin Care Physicians of Georgia
07.2022 - 07.2024

Shift Lead & Customer Service Representative

Marco's Pizza
08.2020 - 12.2021

Crew Member

Macon Swirls & Macon Pizza Company
02.2019 - 07.2020

Associates of Science - Psychology in Applied Psychology

Georgia Military College

High School Diploma -

Academy for Classical Education

Bachelor of Applied Science (BASc) - Healthcare Management

Georgia Military College

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LEVI RUSSO