Self-motivated sales coordinator highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Reliable and enthusiastic, with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Polite and accommodating supervisor bringing 3 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Leonard Davenport
Burlington,NC
Summary
Overview
18
years of professional experience
Work History
VIP Formal Wear
Assistant Store Manager
11.2022 - Current
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Sports Endeavors INC
Seasonal Heat Press Lead
04.2022 - 10.2022
Job overview
- Supervised heat press operations, duties included but were not limited to working on custom team orders, operating equipment and maintain a safe working environment
- Worked directly with exclusive clientele with specific orders and special request
- Used the warehouse SAP system to locate apparel, sports equipment and applications used for customization
- Trained new operators daily from one to one situations up to groups of 20+ individuals.
- Inspected printed products for clarity, color accuracy and conformance to provided specifications.
- Reviewed daily production to identify continuous improvement opportunities.
- Verified dimensions of work piece and made adjustments if necessary.
- Used care in loading molds to keep materials properly positioned.
- Promoted safety within department and followed protocols to maximize safety and prevent risk.
USPS
PSE Clerk
11.2021 - 04.2022
Job overview
- Seasonal Postal Support employee
- Sorting mail according to sort plans by states and zipcode
- Unload and load trucks for shipping to local post offices and/or airports
- Used manual and mechanical equipment to transport heavy loads across distribution center.
- Operated mail processing equipment and manually sorted mail.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
NYC Department of Education
Teachers Asissistant/facilities Coordinator
09.2016 - 06.2021
Job overview
- Worked in resource classrooms
- Helped students who have an IEP (individualized education plan) who needed a better instructional environment
- Assisted fellow educators with classroom observations, lesson plans and grading
- Worked with general education students who also had medical issues and made sure to keep close contact with them during the school days.
Hilton Garden Inn
Front Desk Supervisor
08.2018 - 05.2021
Job overview
- Excellent at problem resolution
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Conducted staff training, enforced motivational and development techniques
- Became more efficient with the Hilton Operational side of the company
- Provided all guest with a friendly and informative check-in/ check-out
- Always ensured to follow the company policy and maintain brand standards to protect our hotel image
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Assist My hotel Director of Operations with the overall movement of the hotel
- Accepting the responsibilities handling customer complaints and delivering positive problem solving tactics.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Arranged special accommodations for guests to enhance visitor experiences.
Hilton Garden Inn
Sales Coordinator
01.2018 - 08.2018
Job overview
- Support the management staff constructing room and banquet contracts
- Built strong relationships with clients to help improve group sales
- Took booking information from clients over the phone or via email
- Fostered relationships with customers to expand customer base and retain business.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Input customer data into system, updating information regularly with changes to buying habits.
- Coordinated and finalized sales proposals to complete purchases.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Supported sales team by delivering current territory sales data and costing information.
- Developed long-term partnerships with lucrative business customers.
- Saved costs by negotiating room rates and meeting space pricing.
- Conducted hotel tours with expecting clients, provided information about our restaurants and local business
- Organized banquets and conferences
- Made sure to deliver time sensitive documents to proper hotel staff to ensure expedient service
- Continued to help the role of front desk staff, hotel receptionists when and if it was needed.
Hilton Garden Inn
Hotel Night Auditor
09.2017 - 01.2018
Job overview
- Checked guest In and out ∙ Responsible for the overnight audit process, and accounting functions ∙ Settled accounts payables, room transactions and credit card verifications
- Prepared bills and guest folios for following day check outs
- Received food and beverage product and supplies ∙ Cleaned and sanitized workplace and equipment ∙ Transferred supplies and equipment between storage and work areas
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Documented wake-up requests and set up automatic calls in system.
- Completed nightly updates to hotel rates and individual room charges.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Assessed checklist on daily basis and planned shift accordingly.
Local 8
Roofer
08.2011 - 01.2013
Job overview
- Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
- Repaired and replaced roof membrane, sub roofing, sheathing and base materials.
- Maintained and repaired roofing tools and equipment.
- Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.
- Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.
- Covered roofs and exterior walls of structures with slate, asphalt and aluminum with brushes and knives.
Ethel M Chocolates, Mars Incorporated
Retail Stock Associated, Cashier, Customer Service Representative
12.2006 - 09.2007
Job overview
- Collected payments and provided accurate change.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Public School Athletic League, I.S
School Registered Assistant
04.2006 - 08.2006
Job overview
- Created daily activities for children ∙Managed to control a large class of children for up to 9 hours a day ∙Cleaned rooms up for after the program was finish for the day and sanitized all sports equipment
Education
Alamance Community CollegeGraham, NC
Associate of Science from Nursing
05.2026
University Overview
Star Career AcademyNew York, NY
No Degree from Culinary Arts
01.2014
University Overview
Borough of Manhattan Community CollegeNew York, NY
from Business Administration
05.2009
University Overview
Erasmus Hall High School for Business and TechnologyNew York, NY
High School Diploma
06.2006
University Overview
Skills
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Training & Development
- Planning & Organizing
- Team Building
- Supervision & Leadership
- Computer Skills
- Team Management
- Conflict Resolution
- Good Work Ethic
- Critical Thinking
- Active Listening
- Basic Math
- Greeting Guests
- Multi-Line Phone Systems
- Staff Training
- Determining Room Rates
- Front Desk Operations
- Guest Services
- Payment Processing
- Operational Efficiency
- Personnel Supervision
- Teamwork and Leadership
- Hotel Management
- CRM Software
- MS Office
- Shift Scheduling
- Flexible Schedule
- Room Inspections
- Interviewing and Hiring
- Decision Making
- Performance Evaluations
- Relationship Building
- Group Bookings
- Food and Beverage Operations
- Inventory Control
- Store Organization
- Customer Relations
- Time Management
- Store Opening and Closing
Timeline
Assistant Store Manager
VIP Formal Wear
11.2022 - Current
Seasonal Heat Press Lead
Sports Endeavors INC
04.2022 - 10.2022
PSE Clerk
USPS
11.2021 - 04.2022
Front Desk Supervisor
Hilton Garden Inn
08.2018 - 05.2021
Sales Coordinator
Hilton Garden Inn
01.2018 - 08.2018
Hotel Night Auditor
Hilton Garden Inn
09.2017 - 01.2018
Teachers Asissistant/facilities Coordinator
NYC Department of Education
09.2016 - 06.2021
Roofer
Local 8
08.2011 - 01.2013
Retail Stock Associated, Cashier, Customer Service Representative
Ethel M Chocolates, Mars Incorporated
12.2006 - 09.2007
School Registered Assistant
Public School Athletic League, I.S
04.2006 - 08.2006
Alamance Community College
Associate of Science from Nursing
Star Career Academy
No Degree from Culinary Arts
Borough of Manhattan Community College
from Business Administration
Erasmus Hall High School for Business and Technology
High School Diploma
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