Loyda Rios
Greensboro
Summary
Fluent in English and Spanish, Dynamic leader with proven expertise in retail and educational settings, notably at VIP Formal Wear. Excelled in enhancing customer satisfaction and streamlining operations, blending strong problem-solving abilities with effective team leadership and coaching. Achieved significant improvements in store functionality and team performance, demonstrating adeptness in cash management and employee training.
Overview
17
17
years of professional experience
Work History
Store Manager
VIP Formal Wear
11.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Seasonal Heat Press Lead
Sports Endeavors Warehouse
04.2022 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Seasonal Jewelry Sales Associate
Macys Department Store
10.2021 - 03.2022
- Assisted customers with jewelry selection to enhance shopping experience.
- Organized display cases to attractively showcase merchandise and increase sales.
- Improved customer satisfaction by providing personalized recommendations.
- Processed sales transactions accurately, ensuring efficient checkout process.
- Cleaned and maintained jewelry displays for optimal presentation.
- Handled customer inquiries and resolved issues, promoting positive store reputation.
- Educated customers on jewelry care to prolong product lifespan.
- Assisted in inventory counts, maintaining accurate stock records.
- Built rapport with customers to encourage repeat business.
- Enhanced product knowledge to better assist clientele.
Paraeducator, Special Education
NYC Department of Education
11.2007 - 09.2021
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Reported on student progress, behavior, and social skills to parents.
- Facilitated communication between parents, teachers, and school staff, fostering strong relationships to support student success.
- Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
- Cotaught lessons with general education teachers, integrating modifications for special education students seamlessly into the curriculum.
Assistant Store Manager
PLS Check Cashing
05.2016 - 07.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate of Applied Science - Radiology
Guilford Technical Community College
Jamestown, NC05-2026
High School Diploma -
Erasmus Hall High School
Brooklyn, NY06-2006
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Store opening and closing
- Friendly and positive
- Team leadership and coaching
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
VIP Formal Wear
11.2022 - Current
Seasonal Heat Press Lead
Sports Endeavors Warehouse
04.2022 - 10.2022
Seasonal Jewelry Sales Associate
Macys Department Store
10.2021 - 03.2022
Assistant Store Manager
PLS Check Cashing
05.2016 - 07.2018
Paraeducator, Special Education
NYC Department of Education
11.2007 - 09.2021
Associate of Applied Science - Radiology
Guilford Technical Community College
High School Diploma -
Erasmus Hall High School
Similar Profiles
Leonard DavenportLeonard Davenport
Assistant Store Manager at VIP Formal WearAssistant Store Manager at VIP Formal Wear
Terrence BoydTerrence Boyd
Store Assistant at VIP Mens Formal WearStore Assistant at VIP Mens Formal Wear
Sharai DennisSharai Dennis
Sales Associate at Skeffington's Formal WearSales Associate at Skeffington's Formal Wear