Latasha Allen
Smithfield
Summary
Dynamic and results-driven professional with extensive experience at Amazon, excelling in warehouse operations and customer service. Proven ability to train new associates and enhance operational efficiency. Skilled in route planning and GPS navigation, coupled with strong communication and critical thinking abilities, ensuring safety and excellence in transportation and service delivery.
Overview
8
8
years of professional experience
Work History
Transportation Associate
Amazon
Smithfield, NC
01.2024 - Current
- Safety transport Amazon equipment between warehouses within a 150 mile air radius of home site.
- Assisted in training new associates on operational procedures and equipment usage.
- Provide third party vendors with professional service while helping and waiting in the yard.
- Provide operations team and dispatchers with inbound check ins and outbound check outs.
- Safety transport Amazon equipment in the yard and between dock doors.
Retail Customer Service Associate
Amazon
Cary, NC
07.2023 - 01.2024
- Delivered exceptional customer service by resolving inquiries and complaints effectively.
- Trained new associates on customer service protocols and operational procedures.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Assist customers with returns and pick ups using handheld computer devices.
Cashier
Wilson's Choice
Wilson, NC
11.2017 - 10.2023
- Trained new staff on checkout procedures and customer interaction standards.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintain safe and clean work environment for co workers and customers.
- Manage and keep track of inventory for stock room and front of store.
Amnesty Floor Monitor
Amazon
Garner, NC
08.2020 - 01.2023
- Assist engineers with robotic drives on amnesty floor.
- Properly operate safety equipment to ensure safe entrance onto amnesty floor to work with drives.
- Maintain clean and safe work environment for self and co workers.
- Train new team members on safety protocols and policies to safety complete job descriptions.
Education
No Degree - Truck Driver Training School
Trans Tech
Durham, NC05-2024
Associate of Arts - Education
Wilson Community College
Wilson, NC05-2013
Skills
- Warehouse operations
- Transportation regulations
- Route planning
- GPS navigation
- Incident reporting
- Customer service
- Transportation procedures
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Time management
- Problem-solving
Timeline
Transportation Associate
Amazon
01.2024 - Current
Retail Customer Service Associate
Amazon
07.2023 - 01.2024
Amnesty Floor Monitor
Amazon
08.2020 - 01.2023
Cashier
Wilson's Choice
11.2017 - 10.2023
No Degree - Truck Driver Training School
Trans Tech
Associate of Arts - Education
Wilson Community College