Laketha Collins
Spring Lake
Summary
Dynamic Lead Dental Assistant with extensive experience at College Lakes Family Dentistry, excelling in patient management and electronic charting. Proven ability to enhance patient satisfaction through exceptional service and strong communication skills. Recognized for optimizing inventory processes and mentoring junior staff, contributing to a highly efficient dental team.
Overview
2
2
years of professional experience
Work History
Lead Dental Assistant
College Lakes Family Dentistry
08.2012 - 12.2014
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Typed patient data into computer system using Eaglesoft while following privacy laws and maintaining high-level accuracy.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
Education
Associate of Applied Science - Healthcare Management Technology
Fayetteville Technical Community College
Fayetteville, NC05-2024
Patient Services Representative
Fayetteville Technical Community College
Fayetteville, NC05-2024
Healthcare Access Financial Specialist
Fayetteville Technical Community College
Fayetteville, NC05-2024
Medical Coding Specialist
Fayetteville Technical Community College
Fayetteville, NC05-2024
Skills
- Appointment scheduling
- Patient charting
- Team collaboration
- Patient management
- Strong manual dexterity
- Records management
- Medical office administration
- Electronic charting
Timeline
Lead Dental Assistant
College Lakes Family Dentistry
08.2012 - 12.2014
Associate of Applied Science - Healthcare Management Technology
Fayetteville Technical Community College
Patient Services Representative
Fayetteville Technical Community College
Healthcare Access Financial Specialist
Fayetteville Technical Community College
Medical Coding Specialist
Fayetteville Technical Community College
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