Ariana Coppi
Charlotte
Summary
Dedicated Lead Dental Assistant with proven skills in clinical procedures, patient coordination, customer service skills, and effective communication. Committed to delivering exceptional patient care and optimizing office efficiency.
Overview
8
8
years of professional experience
Work History
Lead Dental Assistant
River Vista Dentistry
Charlotte
11.2021 - Current
- Assisted in patient check-ins and maintained appointment schedules.
- Supervised the daily operations of the dental assisting team, ensuring adherence to protocols and quality standards.
- Prepared treatment rooms and sterilized dental instruments.
- Supported dentists during procedures and ensured patient comfort.
- Managed inventory of dental supplies and placed orders as needed.
- Conduct monthly team meetings with staff for improvement, flow, and function.
- Ensuring patients have the best quality care and a memorable experience by building relationships.
- Documented patient records accurately in electronic health systems.
- Post-op recovery calls for patients who received large procedures, such as extractions, implants, crowns, and root canal treatments.
- Managed incoming calls from patients regarding appointments or inquiries about services offered.
- Explained dental services and payment plans to help patients make informed decisions.
- OSHA and Infection Control Compliance.
- Trained new dental assistants on procedures, sterilization protocols, and office systems.
- Fill out and submit dental lab cases, schedule pickups, and track UPS packages.
- Dental software (Dentrix, Carestack, and some of Open Dental)
- Basic knowledge of dental insurance eligibility, reviewing coverage, and co-pays.
Dental Assistant
Young and Polite Children's Dentistry
Charlotte
04.2018 - 10.2021
- Assisted dentists during pediatric procedures with various dental instruments.
- Maintained patient records and updated treatment plans in electronic systems.
- Educated children and parents on proper oral hygiene practices and care.
- Scheduled appointments and coordinated follow-up visits for patients.
- Hospital credentials for Novant Health, CaroMont Health (Gastonia Memorial Hospital), and Valleygate Dental Surgery Center.
- Trained in Dentrix and Dexis software programs.
- Trained and experienced in oral sedation using Versed, and in-office general anesthesia.
- Assisted with pediatric special needs and adult special needs patients.
- Complete Patient Care Coordinator tasks, such as paperwork, consents, and reviewing treatment plans with parents.
- Recorded dental procedures and supported accurate patient documentation in a hospital setting.
Education
South Mecklenburg High School
Charlotte, NCPalmetto School of Careers Development
Rock Hill, SCSkills
- Dental software
- Appointment Scheduling
- Clinical procedures
- Infection control proficiency
- Patient appointment coordination
- Treatment documentation
- Caregiver coordination
- Time management
- Employee training
- Inventory management
- Customer service
- Bilingual English and Spanish
Timeline
Lead Dental Assistant
River Vista Dentistry
11.2021 - Current
Dental Assistant
Young and Polite Children's Dentistry
04.2018 - 10.2021
South Mecklenburg High School
Palmetto School of Careers Development