Kristin Lucas
Cherryville
Summary
Professional communicator with proven track record in critical operations and emergency response environments. Expertise in managing high-stress situations with focus on precise information relay and coordination. Known for fostering team collaboration and adapting to dynamic circumstances, ensuring efficient and effective outcomes. Reliable and calm under pressure, with key skills in multitasking and clear communication.
Overview
7
7
years of professional experience
Work History
Telecommunicator
Lincoln County E-911
Lincolnton, NC
06.2022 - Current
- Operated multi-line phone systems to receive and relay emergency calls efficiently.
- Coordinated communication between first responders and citizens during critical incidents.
- Utilized computer-aided dispatch software to track and manage emergency response operations.
- Maintained accurate logs of all incoming calls and dispatched units for record-keeping purposes.
- Trained new telecommunicators on protocols, procedures, and software systems effectively.
- Monitored radio communications to ensure timely response from emergency personnel.
Telecommunicator
Gaston County Communications
Gastonia, NC
11.2021 - 06.2022
- Operated multi-line phone systems to receive and relay emergency calls efficiently.
- Coordinated communication between first responders and citizens during critical incidents.
- Trained new telecommunicators on protocols, procedures, and software systems effectively.
- Maintained accurate logs of all incoming calls and dispatched units for record-keeping purposes.
- Monitored radio communications to ensure timely response from emergency personnel.
- Utilized computer-aided dispatch software to track and manage emergency response operations.
Surgical Technologist
UNC Health Blue Ridge
Morganton, NC
09.2019 - 11.2021
- Assisted surgical teams by preparing and organizing instruments and supplies effectively.
- Ensured sterile techniques were maintained throughout procedures to prevent infection.
- Collaborated with nursing staff to optimize patient flow and surgical schedules.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
Education
Surgical Technology - Healthcare
Cleveland Community College
Shelby, NC06-2019
Skills
- Call prioritization
- Stress tolerance
- Public safety awareness
- Typing speed
- Information gathering
- Teamwork
- Problem-solving
- Quick thinking
- Customer service
Timeline
Telecommunicator
Lincoln County E-911
06.2022 - Current
Telecommunicator
Gaston County Communications
11.2021 - 06.2022
Surgical Technologist
UNC Health Blue Ridge
09.2019 - 11.2021
Surgical Technology - Healthcare
Cleveland Community College