Keyonshae' Mitchell
Enfield,NC
Summary
Dynamic Quality Specialist enhancing product quality through rigorous testing and standardized documentation. Successfully reduced customer complaints by addressing root causes and played a pivotal role in achieving ISO certification, fostering a culture of continuous improvement and operational efficiency.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Quality Specialist/ Trainer
Waker SCM
Enfield, North Carolina
09.2024 - Current
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Streamlined complaint resolution process, reducing customer complaints by addressing root causes of issues.
- Facilitated implementation of a continuous improvement culture, enhancing productivity and reducing waste across the company.
- Partnered with cross-functional teams to identify process improvements, driving production efficiency and achieving cost savings.
- Played a key role in achieving ISO certification by preparing necessary documentation and facilitating successful audits.
Warehouse Team Leader
Walker SCM
Enfield, North Carolina
02.2024 - 09.2024
- Supervised daily warehouse operations to ensure efficient workflow.
- Tracked and reported inventory levels, shipments, and deliveries to maintain accurate records.
- Maintained a safe working environment by adhering to OSHA standards.
- Evaluated employee performance and offered constructive feedback to facilitate professional growth.
- Collaborated with management teams across departments to streamline business processes.
Warehouse Associate
Walker SCM
Enfield, North Carolina
06.2023 - 01.2024
- Loaded and unloaded trucks efficiently and safely using proper techniques.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Executed cycle counts to verify inventory accuracy and support inventory management.
- Used pallet jacks to move items to and from warehouse locations.
- Maintained organized workstations to support a safe and efficient work environment.
- Collaborated with coworkers on special projects, enhancing skills and expanding responsibilities.
Warehouse Team Lead
Walker SCM
Enfield, NC
03.2022 - 06.2023
- Led daily warehouse operations to ensure efficient workflow.
- Trained new team members on safety and operational procedures.
- Communicated with customers to resolve supply chain issues promptly.
- Checked orders and documentation for accuracy.
- Resolved customer service issues in a timely manner while maintaining excellent relations with customers.
Admin
AEL Span
Enfield, North Carolina
07.2020 - 03.2022
- Delivered administrative support to staff, facilitating daily operations.
- Managed customer correspondence and communication in a timely, professional manner.
- Organized records and maintained accurate files for quick access by staff.
- Collaborated with teams to streamline workflows and minimize delays.
Education
High School Diploma -
Southeast Collegiate Prep Academy
Halifax, NC05-2019
Skills
- Quality assurance
- Continuous improvement
- ISO certification
- Workflow management
- Cross-functional collaboration
- Team leadership
- Forklift operation
- Reliability
Certification
- Six Sigma Green Belt
PIV Equipment Training
ISO Internal Audits
Leadership Training
Six Sigma Green Belt
Six Sigma is a management system intended to produce products and services efficiently and with minimal problems. I understand the Six Sigma system and utilize it to maximize production. Also, Certified Six Sigma Green Belt professional with expertise in process improvement, data-driven decision-making, and operational efficiency. Proven ability to streamline workflows, reduce costs, and enhance quality across diverse projects.
Timeline
Quality Specialist/ Trainer
Waker SCM
09.2024 - Current
Warehouse Team Leader
Walker SCM
02.2024 - 09.2024
Warehouse Associate
Walker SCM
06.2023 - 01.2024
Warehouse Team Lead
Walker SCM
03.2022 - 06.2023
Admin
AEL Span
07.2020 - 03.2022
High School Diploma -
Southeast Collegiate Prep Academy