Keyonshae Mitchell
Enfield
Summary
Dynamic Quality Specialist with a proven track record at Waker SCM, enhancing product quality through rigorous testing and effective documentation control. Skilled in team leadership and data analysis, I successfully reduced customer complaints and contributed to ISO certification, driving continuous improvement and operational efficiency across departments.
As quality professional with focus on delivering high standards, effective in improving processes and ensuring product integrity. Known for strong team collaboration and adaptability to changing needs. Expertise in quality management systems and root cause analysis, with reliable and results-oriented approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Specialist/ Trainer
Waker SCM
08.2024 - Current
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
- Played a key role in achieving ISO certification by preparing necessary documentation and facilitating successful audits.
Warehouse Team Lead
Walker SCM
01.2021 - 08.2023
- Trained employees on equipment operation and safety protocols.
- Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
- Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
- Ensured a safe working environment by enforcing safety protocols, leading training sessions, and promptly addressing hazards.
- Enhanced warehouse efficiency by implementing streamlined processes and optimizing team workflows.
- Monitored performance and safety practices of 10+ people and warehouse staff.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Warehouse Supervisor
Walker SCM
07.2020 - 12.2020
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Completed daily operations on time and maintained high standards of accuracy.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Education
High School Diploma -
Southeast Collegiate Prep Academy
Halifax, NC05-2019
Skills
- Preventive actions
- Customer satisfaction
- Documentation control
- Product inspection
- Fishbone diagrams
- Failure modes and effects analysis
- Corrective actions
- Quality improvements
- Project management
- Decision-making
- Team leadership
- Data analysis
Certification
Six Sigma Green Belt
500 Days Safe
PIV Equipment Training
ISO Internal Audits
Leadership Training
Active Shooter
Timeline
Quality Specialist/ Trainer
Waker SCM
08.2024 - Current
Warehouse Team Lead
Walker SCM
01.2021 - 08.2023
Warehouse Supervisor
Walker SCM
07.2020 - 12.2020
High School Diploma -
Southeast Collegiate Prep Academy
Six Sigma Green Belt
Six Sigma is a management system intended to produce products and services efficiently and with minimal problems. I understand the Six Sigma system and utilize it to maximize production. Also, Certified Six Sigma Green Belt professional with expertise in process improvement, data-driven decision-making, and operational efficiency. Proven ability to streamline workflows, reduce costs, and enhance quality across diverse projects.
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