Kevin Padilla
Wilson
Summary
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role. Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
1
1
year of professional experience
Work History
Mailroom Clerk
Chowan University Mailroom
2025.08 - 2026.05
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to all campus departments.
- Sorted and distributed packages accurately, maintaining organized tracking systems for inventory management.
- Assisted in managing mailing supplies, coordinating orders to maintain stock levels for daily operations.
- Communicated effectively with students and staff regarding mail services, enhancing customer service experience.
- Collaborated with team members to streamline workflow processes, improving overall operational efficiency.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
Customer Service Cashier
CAPPS
2025.04 - 2025.08
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly to enhance satisfaction.
- Maintained organized cash drawer, ensuring accurate cash handling throughout shifts.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Handled returns and exchanges according to company policies, maintaining a positive customer experience.
- Provided support in inventory management by restocking shelves and monitoring product availability.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Ensured compliance with safety regulations while operating equipment in a fast-paced environment.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor of Business Administration - Cyber Security
Chowan University
Murfreesboro, NC2029-05
High School Diploma -
Fike High School
Wilson, NC2025-06
Skills
- Problem-solving skills
- Handling and sorting mail
- Package handling
- Workplace safety
- Team collaboration
- Mail delivery
Timeline
Mailroom Clerk
Chowan University Mailroom
2025.08 - 2026.05
Customer Service Cashier
CAPPS
2025.04 - 2025.08
Bachelor of Business Administration - Cyber Security
Chowan University
High School Diploma -
Fike High School